Technical Business Analyst
About Me
• Data-driven Technical Business Analyst with 4 years of experience in digital transformations across E-commerce, Software & Hi-Tech, HR Consulting, plus 5 years delivering B2B marketing events that support large-scale sales cycles in Oil & Gas and Manufacturing
• As an IT Business Analyst at EPAM Inc., I delivered Canadian Tire’s e-commerce MVP in 6 months, contributing to building an end-to-end user experience from product listing to checkout within a single scalable digital platform
• As a Technical Writer at Google, I documented terminology, concepts, and feature usage of Google’s review platform, and described core backend services used for workflow orchestration and policy enforcements
• Served as Product Owner, defining a 1,000-user story Jira backlog and implementing a business analysis governance framework to establish a single source of truth for business analysis artifacts within EPAM Inc.
• For my first project as a Business Analyst/IT Project Coordinator, I customized an out-of-the-box Terrasoft CRM platform into a sales management solution for business development representatives and an ATS tool for recruiters
Skills
Project ManagementSQLCRMProcess ImprovementStakeholder ManagementJiraReportingSoftware DevelopmentData AnalyticsAgileCritical ThinkingScrumGoogle WorkspaceTechnical WritingBusiness AnalysisBig DataMiroCustomer Journey MappingRoadmappingHTML CSS
Education
Bachelor of Science in Economics
PhD in Economics
Master of Arts in International Relations
Bachelor of Arts in International Relations
Experience
• Fulfilled 120+ online orders per 8-hour shift, contributing to $10K in daily revenue.
• Ranked among the top 3 fulfillers in 2024 by completing over 25K orders, exceeding performance goals.
• Delivered Canadian Tire’s Hybris e-commerce MVP in 6 months, unifying multiple retail banners into one digital platform to enhance the online experience for customers.
• Defined functional and non-functional requirements to build a seamless user journey from product listing to checkout, contributing to 1.1B e-commerce sales on a rolling 12-month basis.
• Authored 20+ HTML/CSS-based g3docs documenting key concepts and use cases of Google’s Android App Safety review platform.
• Resolved 30+ tickets by updating documentation for frontend and backend platform services.
• Served as Product Owner, defining scope and establishing BA governance in Confluence, building project backlog with automated Jira reporting.
• Planned and executed 2 store inventories, resolving inventory discrepancies through accurate stock management.
• Executed daily store operations to maximize profitability and drive customer satisfaction.
• Planned, coordinated, and executed 6 large-scale B2B helicopter tradeshows, contributing to 29.5% revenue growth and $3.4B in sales in 2015.
• Managed $150K+ catering services for 4 major international expos in China, Pakistan, Peru, and the UAE, overseeing vendor selection, contract negotiations, and resource planning.
• Planned, coordinated, and executed 5 industry local events within 8 months, including vendor negotiations, budgeting, logistics, and post-event reporting to enhance brand visibility and strengthen strategic relationships.
• Negotiated and executed $50K in vendor contracts, securing goods and services agreements.
• Built a multi-year Terrasoft CRM roadmap to align business sponsors, IT, Sales, and Recruiting around milestones and timelines, increasing stakeholder accountability and improving delivery predictability.
• Conducted 100+ stakeholder sessions to map as-is processes, translate business needs into requirements, and secure management sign-off.
• Delivered a customized CRM solution for 150+ employees across 8 regions, automating sales and recruiting workflows.