IT Business Analyst

• Fulfilled 120+ online orders per shift with 99%+ accuracy, driving ~$10K in daily revenue
• Ranked top 3 out of 50 associates by completing 25K+ orders annually, consistently meeting SLA targets

• Launched Canadian Tire's SAP Hybris e-commerce MVP in 6 months, partnering with engineering, design, and business sponsors to consolidate multiple retail banners and eliminate redundant legacy systems
• Translated business and user needs into Jira tickets, use cases in Confluence, and Miro boards to build the end-to-end customer journey from a product listing page to a cart to a checkout
• Led Agile ceremonies with DevOps and QA to improve story readiness and reduce mid-sprint scope changes
• Uncovered a backend gap in the client's Price and Promotions Engine, leading to a new EPAM project engagement
• Authored 20+ technical documentation pages for Mokka, Google's Android App Safety platform, resolving 30+ related tickets on policy enforcement mechanisms and review workflows for technical and non-technical end users

• Performed retail store daily operations to ensure sub-8-hour stock replenishment, achieve a 95%+ online order fulfillment rate, and maintain pricing compliance
• Completed three end-to-end inventories covering 6,000+ SKUs across Gifts, Active Wear, and Kids World departments, reconciling stock discrepancies and maintaining accurate inventory records

• Planned and executed 6 large-scale B2B helicopter tradeshows, contributing to 29.5% revenue growth and $3.4B in sales in 2015
• Managed $150K+ catering budgets for 4 global expos in China, Pakistan, Peru, and the UAE, leading vendor selection, contract negotiations, and end-to-end resource planning
• Supervised cross-functional teams and logistics, developed event materials, and post-event performance reports to support global client engagement

• Planned and executed 5 industry local events within 8 months for government officials and oil & gas partners, including vendor negotiations, budgeting, logistics, and post-event reporting to enhance brand visibility and strengthen strategic relationships
• Negotiated and executed $50K in vendor contracts, securing goods and services agreements through clear SLAs and commercial terms

• Built a multi-year Terrasoft CRM (now Creatio) roadmap to align business sponsors, IT, Sales, and Recruiting around milestones and timelines, increasing stakeholder accountability and improving delivery predictability
• Conducted 100+ stakeholder sessions to map as-is processes, translate business needs into requirements, and secure management sign-off, delivering solutions ready for end-user adoption
• Delivered a customized CRM solution for 150+ employees across 8 regions, automating and re-engineering sales and recruiting workflows to consolidate disconnected homegrown systems and facilitate better communication among teams

Grade: 3.94
Diploma Thesis: "Metrics of Credit Rating Agencies"

Dissertation Thesis: "Muslim Immigration to Western European countries: Characteristics and Consequences (a Case Study of Great Britain, Germany, and France)

Grade: 3.97
Activities and societies: MGIMO Alumni Associaton
Diploma Thesis: "Political Role of Diasporas in Western European Countries"

Grade: 3.46
Diploma Thesis: "The United Nation's Role in International Conflict Settlement"