Björn Beukes
Björn Beukes

Product Marketing Manager: Customer Retention

Actively looking · Member since 29 Jan 2026
Message
Location
South Africa
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am a Marketing Operations leader with over 7 years of experience building and optimizing marketing engines in the B2B SaaS space. Throughout my career, I have designed lifecycle architectures that improve data integrity and align marketing, sales, and product teams around scalable systems. I excel at turning operational complexity into measurable growth and have a proven track record of success in this area.

In my recent role as Product Marketing Manager at TestGorilla, I owned lifecycle performance across onboarding, adoption, and expansion for a global SaaS customer base. I rebuilt the onboarding journey by implementing automated workflows that improved time-to-value and reduced early-stage friction. Additionally, I identified critical GDPR and governance gaps and led remediation efforts to strengthen compliance and reduce operational risk.

I have partnered closely with Product teams to operationalize Voice of Customer insights, influencing the product roadmap and retention initiatives. My ability to translate complex platform capabilities into clear customer messaging has supported expansion efforts effectively.

Previously, as Marketing Operations Manager at GoCanvas, I architected and managed the lead-to-revenue infrastructure across Salesforce and marketing automation platforms. I designed advanced routing and scoring models that accelerated speed-to-lead and improved sales acceptance. I also led data governance initiatives that elevated CRM health and built attribution frameworks to improve marketing investment visibility.

I have entrepreneurial experience as the founder of Flowstate, a consumer ecommerce business where I owned product development, brand design, operations, and distribution. I am certified in Marketo Engage and Google Analytics, and have completed several short courses in digital paid media, project management, and data quality & governance. I am passionate about marketing operations and continuously seek to enhance my skills and contribute to business growth.

Skills

13 capabilities

Experience

Career history

Product Marketing Manager: Customer Retention TestGorilla

Owned lifecycle performance across onboarding, adoption, and expansion for a global SaaS customer base. Rebuilt the onboarding journey by implementing automated workflows that improved time-to-value and reduced early-stage friction. Identified critical GDPR and governance gaps and led remediation efforts to strengthen compliance and reduce operational risk. Partnered with Product to operationalize Voice of Customer insights into roadmap influence and retention initiatives. Translated complex platform capabilities into clear customer messaging that supported expansion efforts.

Marketing Operations Manager GoCanvas

Architected and managed the lead-to-revenue infrastructure across Salesforce and marketing automation platforms. Designed advanced routing and scoring models that accelerated speed-to-lead and improved sales acceptance. Elevated CRM health by leading data governance initiatives that increased database reliability and reporting accuracy. Built attribution frameworks to improve marketing investment visibility. Led and developed a team of three, establishing operational rigor and scalable processes.

Founder Flowstate

Founded a consumer ecommerce business, owning product development, brand design, operations, and distribution.

Marketing Campaign Executive Cloud Direct

Owned end-to-end planning, execution, and optimisation of multi-channel marketing for a leading Microsoft partner.

Marketing Coordinator Red & Yellow

Founder The Christmas Crop

Navigate Graduate Accelerator Program Investec Private Bank

Education

Learning history

IMM Graduate School of Marketing

Bachelor of Business Administration in Marketing Management

Achieved with 9 distinctions

Google Digital Academy

Google Analytics Individual Qualification

Adobe

Certified Professional: Marketo Engage

Red & Yellow Creative School of Business

Digital Paid Media Short Course

Red & Yellow Creative School of Business

Project Management Short Course

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