Customer Service Manager
About Me
I am an adaptable and forward-thinking professional with diverse experience in restaurant management, education, and marketing. Throughout my career, I have demonstrated leadership, adaptability, and proactivity, especially during my role as a customer service manager at EXPO 2020 Dubai, where I thrived in fast-paced environments. My skill set extends beyond customer service to include content creation, marketing, sales, music production, and human resources, reflecting a versatile and dynamic approach to challenges.
I am passionate about continuous learning and self-improvement, having taught myself many skills without formal courses or guidance. This self-teaching ability has been one of my greatest strengths, enabling me to adapt quickly and effectively in various roles. I am currently pursuing a Master’s degree in Management of Human Resources at the University of Milan, aiming to deepen my expertise and contribute meaningfully to my field.
My professional experience spans multiple countries and industries, including freelance work in audio/video editing and music production, trust and safety customer expert roles, research assistance, product development, and marketing direction. I have also worked as an English teacher and mentor, showcasing my commitment to education and youth development.
I am fluent in English, Kazakh, and Russian, and I am eager to leverage my multilingual skills in international environments. My background in sociology and human resources, combined with practical experience in customer service and marketing, equips me to handle complex organizational challenges and deliver excellent results.
Looking ahead, I am committed to pursuing postgraduate studies in Europe and expanding my professional horizons. I am enthusiastic about applying my diverse skills and experiences to new opportunities where I can make a positive impact and continue growing both personally and professionally.
Skills
Project ManagementCustomer ServiceSalesComplianceMicrosoft OfficeJiraLeadershipMarket ResearchCustomer SupportMarketingMentoringScrumContent CreationSlackSocial Media MarketingCanvaZoomVideo EditingDesignEvent ManagementTeachingGoogle DocsHuman ResourcesTrelloBrandingMusic Production
Education
Master's Degree in Management of Human Resources
Field(s) of study: Social sciences, journalism and information
Bachelor's Degree in Sociology
Member of students’ clubs such as NU Green Society, NU Enactus, NU MMA, and NU Music Production Club, NU Rave; Managing projects and events in the Music Production Club, NU Green Society, and NU Enactus, NU Rave; The language of education and instruction is English
Social Media Marketing Certificate
Secondary Education with A-Level Diploma in Math, Physics, Computer Science
President of the school (2016-2017); Debates club member with many achievements; Top 10 English debaters from schools in Kazakhstan; The World Scholar's Cup qualified for Greece round; South Korea, Yeonpyeong 2-week English course; Founded and managed projects such as recycling paper in school and implementing global citizenship week
Experience
Created and maintained test artifacts for project-specific requirements; Analyzed requirements using real use cases and user stories; Used Jira, Knowledge Base tools, and Postman for test and project workflows; Collaborated in a Scrum team, participating in ceremonies and using Scrum artifacts; Applied AI tools and basic prompt engineering to support QA activities
Reviewing flagged content and user reports to determine appropriate actions; Maintaining compliance with safety standards and company policies; Collaborating with teams to improve trust and safety processes; Providing excellent customer support while resolving safety-related concerns
Data coding, policy analysis, work with data integration, cleaning, and verification
Market research; Product development and presentation
Maintaining order in the pool, enforcing rules, preventing accidents, first responders to emergencies; Opening/closing the pool, overwatching guests, and providing assistance
Making drinks for the restaurant and hotel, and providing room services; Serving guests, maintaining and restocking the bar
Welcoming guests, guiding them through the pavilion and stands; Regulating order and helping with the organization; Improving customer service experience, creating engaged customers, and facilitating organic growth; Taking ownership of customers' issues and following problems through to resolution; Representing Kazakhstan pavilion for guests and press
SMM, content creation (video/posts), targeting, branding, design
Teaching general/academic English, preparation for IELTS
Working with several artists, producing music, mixing and mastering, creating instrumentals, recording in the studio; Promoting artists leading their marketing campaign; Creating own music from scratch to the final product as an artist (ANOIR); Directing and acting in music videos
Cold calls, sales; Managed a group of teenagers in a summer training camp who have undergone training in mentoring and teaching leadership in youth
Welcoming officials at the airport and assisting; Providing help with translation and adapting to the city and convention center; Regulating order and helping with the organization