I am an experienced Senior RevOps Coordinator with a strong background in supporting Product-Led Categories and Product Success Managers. I specialise in KPI monitoring, performance tracking, and customer reporting, ensuring seamless service and product delivery. With a proven track record of managing remote teams and acting as a connector between RevOps, product teams, and customer service departments to optimise processes and calibrate operations effectively.
Throughout my career, I have successfully boosted sales and expanded product presence internationally, as a Sales Account Manager at Karas Wines. I have organised global events and product launches, significantly increasing brand visibility and improving logistics to enhance delivery performance.
My experience also includes account management roles where I have improved customer satisfaction, managed critical documentation, supported client retention and acquisition. I have an experience working in a multicultural environment, with teams and clients worldwide, adapting to diverse markets and customer needs and demands.
In addition, I have experience as a Junior KYC Analyst, where I contributed to improving customer onboarding satisfaction rate and reducing high-risk accounts by evaluating documentation, with deep knowledge in Agile methodologies. As a Scrum Master I have facilitated teams productivity and fostered collaborative environments.
I hold a Bachelor Degree in Business Administration & Project Management from Vistula University, that aligns my experience, strong business and project management skills with working theoretical understanding of diverse business strategies. I am proficient in various tools and methodologies including Agile, SCRUM, KANBAN, CRM systems, M365 products, Automation tools, etc.
I am passionate about driving business growth through operational excellence and strategic coordination, and I am eager to contribute my skills to a dynamic team focused on innovation and customer success.
Support Product-Led Categories and Product Success Managers KPI Monitoring and Performance Tracking Customer Reporting and Communication Oversight Service and Product Delivery Monitoring Yerevan Team Management Conduit Between RevOps, Product Teams, and Customer Service Bureau Process Optimisation and Scalability
Boosted sales rates by 17% through customized client engagement strategies. Expanded product presence to 3 new countries. Organized global events, product launches, and market visits. Increased the brand visibility around the world by 30% over one year. Coordinated logistics to ensure seamless delivery processes increasing on-time delivery rate from 50% to 65% within 3 months.
Assisted homeowners with inquiries, ensuring high customer satisfaction, increased customer satisfaction rate by 23% within three months. Managed and classified critical documentation for efficient communication. Delivered prompt support, enhancing the company's service reputation.
Managed a portfolio of 20 high-profile clients, increasing client retention by 30%. Exceeded sales targets by 15% within 2 years. Secured 3 new contracts, expanding the client base by 50%. Led strategic partnerships, increasing brand visibility.
Reviewing documentation for new customer accounts, contributed to a 20% improvement in customer onboarding satisfaction scores by delivering accurate and timely account setups. Evaluating high-risk accounts, reduced 30% of high-risk accounts.
Facilitated Agile ceremonies to enhance team productivity, increasing velocity by 15% within six months. Fostered a collaborative, self-organizing team environment, increasing team retention rate by 20% over one year. Acted as a liaison between Scrum teams and Product Owners, ensuring alignment of goals, increasing sprint success rate from 60% to 70%.
Bachelor of Business Administration & Project Management
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