Senior Operations & Quality Specilist
About Me
Senior operations and customer support professional with over 20 years of international experience in service-driven environments. Founder of a luxury concierge business with strong expertise in operations coordination, process improvement, quality assurance, and complex issue resolution.
Experienced in remote work, supporting international clients, managing workflows, and maintaining high service standards. Previously held managerial roles at American Express International Card Services, overseeing customer service teams, handling escalations, and leading quality initiatives.
I bring a structured, analytical approach and strong written communication skills in Dutch and English, with working proficiency in French and German. Particularly interested in contributing domain expertise to AI evaluation, quality assurance, and operational improvement projects.
Available immediately for remote project or part-time roles (15–30 hours per week).
Skills
Communication SkillsProblem SolvingProcess ImprovementStakeholder ManagementCustomer SupportQuality AssuranceOperations ManagementCustomer Care
Education
Certificates
Professional Development in Business & Operations Management
Field of Study: Management, Human Resources, Marketing & Quality Management
Completed professional training programs in secretarial studies, higher management, human resources, marketing, advisory skills, and quality management, with strong emphasis on practical application in service and operations environments.
Experience
Provided remote travel-related customer support for international guests and property owners. Assisted clients with bookings, arrivals, changes and travel logistics. Handled customer inquiries and complaints with a strong focus on service quality. Coordinated with local and international service partners remotely.
Managed and supported international customer service teams within International Card Services. Responsible for handling escalations, quality assurance processes, and service performance improvement.
Played a key role in maintaining high service levels in a fast-paced, international environment.