Gualberto Arcos
Gualberto Arcos

Head of Information Technology

Actively looking · Member since 13 Feb 2026
Message
Location
Ecuador
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I lead enterprise IT operations in complex and regulated environments where downtime, security incidents, and poor technical decisions directly impact business continuity, finances, and reputation. With over a decade of experience across healthcare, telecommunications, and multi-site organizations, I specialize in reducing operational and cybersecurity risk, modernizing infrastructure, and aligning technology decisions with executive and board-level objectives. My work spans infrastructure transformation, cybersecurity governance, business continuity, and cost optimization, combining hands-on technical leadership with executive decision-making.

Currently, I serve as the Head of Information Technology at Synlab, where I lead IT strategy and operations for a large healthcare organization. I have successfully directed major migrations including applications, laboratory information systems, and physical servers to virtualized environments, which have improved performance and reduced costs. I also design enterprise connectivity solutions and support global cybersecurity initiatives.

Previously, I worked as a Cybersecurity and Infrastructure Coordinator at Telenews, where I developed cybersecurity baselines, implemented policies aligned with ISO 27001 and PCI DSS, and deployed ITSM and monitoring platforms to enhance incident response. I also created business continuity and disaster recovery plans for high-impact scenarios.

My earlier roles include Information Technology Infrastructure Engineer at FARMADESCUENTO S.A., where I led network migrations and managed IT support teams, and Information Technology Coordinator at TRACTODIESEL, where I transitioned analog systems to IP-based platforms and implemented core IT and cybersecurity infrastructure.

I hold a Master of Cybersecurity from Universidad de los Hemisferios - IMF Global University, where I specialized in mobile security, secure development, Red and Blue Team methodologies, and legal regulations. My undergraduate degree is in Computer Systems and Communication Engineering from Universidad ECOTEC, focusing on software development, network and server administration, databases, and cybersecurity.

I am fluent in Spanish and English, with elementary proficiency in Italian and Chinese. I am certified in Fortinet Cybersecurity Fundamentals, Generative AI, Service Desk Leadership, Lean Six Sigma Yellow Belt, and Remote Work Professional certifications. I am passionate about leveraging technology to improve operational resilience, security, and business alignment.

Skills

14 capabilities

Experience

Career history

Head of Information Technology Synlab

Lead IT strategy and operations for a large multi-site healthcare organization. Directed migration of 40 outsourced applications to internal platforms, migrated Laboratory Information System, virtualized servers, designed enterprise connectivity (MPLS and SD-WAN), participated in SAP S/4HANA migration, supported global cybersecurity initiatives including SIEM deployment, vulnerability management, and endpoint protection. Managed internal support and development teams.

Professor Universidad Tecnologica Empresarial de Guayaquil

Cybersecurity and Infrastructure Coordinator Telenews

Designed and implemented cybersecurity and infrastructure baseline covering identity, access control, endpoint protection, and centralized logging. Developed cybersecurity policies aligned with ISO 27001 and PCI DSS. Implemented Active Directory, Group Policies, antivirus, log servers, credential management. Deployed ITSM, monitoring, and inventory platforms (GLPI, Zabbix, NetBox, Uptime Kuma). Created Business Continuity Plan and Disaster Recovery Plan. Implemented cybersecurity controls including firewalls, DKIM, DMARC.

Information Technology Infrastructure Engineer FARMADESCUENTO S.A

Led migration of 40 branch radio data links to fiber-based MPLS and SD-WAN, improving network stability. Managed IT support team, improving response times. Deployed open-source enterprise solutions reducing licensing costs. Implemented core cybersecurity and infrastructure controls.

Information Technology Coordinator TRACTODIESEL

Led migration from analog CCTV to IP-based video surveillance. Directed transition from analog telephony to IP communication platforms (Issabel, Elastix). Implemented core IT and cybersecurity infrastructure including Active Directory, GPOs, antivirus, centralized logging. Migrated physical servers to virtualized environments.

Education

Learning history

Universidad de los Hemisferios - IMF Global University

Master of Cybersecurity

Specialized in mobile security, secure development, Red Team and Blue Team methodologies, reverse engineering, and legal regulations. Designed and implemented a SIEM solution using Wazuh for final project.

Universidad ECOTEC

Bachelor of Computer Systems and Communication Engineering

Focused on software development, network and server administration (Linux and Windows), databases, and cybersecurity, complemented by personnel management and team leadership courses. Completed final project developing an inventory management module.

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