Customer Service Representative
About Me
I am a dedicated customer service professional with extensive experience in providing exceptional support across various industries including banking, retail, and utilities. Throughout my career, I have developed strong skills in conflict resolution, technical support, and data entry, consistently achieving high customer satisfaction ratings. I am adept at multitasking and managing high-volume inbound and outbound communications via phone, email, live chat, and fax.
My background includes specialized training and licensure in cosmetology and phlebotomy, complemented by certifications such as CPR. I have held leadership roles such as class president and student body representative, demonstrating my ability to lead and collaborate effectively. I am committed to continuous professional development and have experience working remotely, which has enhanced my organizational and time management skills.
I am passionate about building long-term relationships with clients by fostering trust and providing knowledgeable, courteous service. My experience spans from front-office customer support to back-office processing, including handling sensitive banking documents and government forms. I am comfortable working in fast-paced environments and thrive when solving problems and improving processes.
In addition to my customer service expertise, I have provided full-time family care, which has strengthened my ability to manage stressful situations and coordinate complex schedules. I am confident that my diverse skill set and dedication make me a valuable asset to any team focused on delivering outstanding customer experiences.
I am eager to contribute my skills in a full-time customer service role where I can continue to grow professionally and help organizations maintain excellent client relationships.
Skills
Problem SolvingCustomer ServiceTime ManagementOrganizational SkillsAccount ManagementProcess ImprovementTechnical SupportMentoringSchedulingData EntryConflict ResolutionPhone Support
Experience
Acts as liaison between Billing, Contract Management, Finance, Sales and exceptional customer service. Utilizing various departments resources to resolve problems with customer inquiries by phone, e-mail, live chat and fax.
Provided full-time care for my grandfather utilizing my organizational skills, time management, problem-solving, handling stressful situations, medication administration, and coordinating various appointments.
Efficiently created accounts for customers as well as servicing a variety of banking accounts. Multitask position as I worked front office customer support including scheduling client appointments and back-office processing forms required for banking transactions including the IRA department.
Administered high volume outbound calls as well as inbound inquiries for persons who filed for unemployment during the pandemic to assist in getting government forms needed to process claims.
Trained and mentored new associates due to being top tier CSR. Attended frequent new/updated product training as well as computer and process training. Troubleshoots work-related problems by sharing new ideas with other team members and supervisors and takes ownership of departmental responsibility.
Administered all point of sale opening and closing procedures including bank deposits. Offered exceptional customer service to differentiate and promote the company brand.
Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices. Organized and facilitated ordering of merchandise as well as assisting customers to solve problems and locate appropriate products needed for the highest customer satisfaction.
Meticulously entered client and service information when scheduling appointments. Used trained sales techniques to sell salon services as well as retail products to achieve goals. Assisted with monitoring and tracking retail merchandise, salon services, sales stock contracts and deliveries. Worked a flexible schedule to accommodate salons changing needs.
Education
High School Diploma
Student body representative; Member of National Honor Society
Licensure in Cosmetology
Class president; Member of National Honor Society
Licensure in Phlebotomy
Class president; Extensive coursework in OSHA and HIPPA PHI procedures
CPR Certification
Selected for Emergency Response Team
Portfolio not available.