I am a Business Analyst with over 15 years of experience specializing in business process optimization, risk management, and regulatory compliance. Throughout my career, I have developed a strong proficiency in translating complex business requirements into actionable technical solutions that drive operational efficiency within highly regulated environments. My expertise lies in requirements management, Business Continuity Planning (BCP), and fostering cross-functional collaboration to deliver successful system implementations and enhance overall compliance.
In my current role as a Business Systems and Regulatory Specialist at Purifi IV, I lead the implementation of critical contract changes across multiple departments, ensuring alignment with evolving regulatory landscapes and BCP operational procedures. I conduct rigorous reviews of policies and reports to maintain compliance with NC Health regulations and integrate new federal and state requirements into operational frameworks.
Previously, as a Senior Business Systems Consultant at Abbot Downing/Wells Fargo, I spearheaded business process analysis initiatives that improved operational efficiency by 30%. I collaborated cross-functionally to implement transformative business systems, improved data accuracy, and reduced processing times significantly. I also developed comprehensive documentation and reporting dashboards to support DR readiness and cost optimization.
My experience at AIG as a Senior Business Analyst involved authoring technical business documentation, managing change through Jira, and engaging with VIP external partners to ensure successful project delivery. I led User Acceptance Testing efforts that increased application usability by 30% and created workflow models that optimized business processes.
At NorthHighland, I conducted thorough business analysis for complex challenges, played a key role in system upgrades and BCP initiatives, and facilitated communication between technical teams and stakeholders to ensure project success. I hold a Bachelor's Degree in Foreign Language and Psychology from Queens University of Charlotte, along with certifications in Change Management and ServiceNow IT Professional.
I am skilled in a wide range of tools and methodologies including ServiceNow, SQL, Power BI, SharePoint, SAP, ITIL, Agile, and Waterfall methodologies. I am committed to driving business continuity, disaster recovery readiness, and regulatory compliance through effective analysis, documentation, and stakeholder engagement.
