I am a Senior IT Project Manager and Consultant with over 15 years of experience leading digital transformation and software implementation projects across Government, Banking, and Multinational sectors. Throughout my career, I have successfully managed full-lifecycle IT delivery projects with budgets ranging from $1M to $3M, navigating complex regulatory environments in Europe, the USA, and the Middle East. My expertise lies in bridging the gap between business stakeholders and technical teams using Agile methodologies such as SAFe and Scrum, as well as Waterfall.
I have a proven track record of leading large, cross-functional teams of over 80 professionals across multiple continents, ensuring high-quality software delivery and operational excellence. My experience spans eBanking, Fintech, Public Sector digitalization, ERP and CRM implementations, and system integration projects. I am adept at stakeholder management, business process optimization, change management, and client upselling.
In my current role as Delivery Manager and Senior Operations Consultant at Createq, I lead a global software delivery unit serving top-tier international banking clients. I act as a strategic advisor and primary escalation point, orchestrating cross-border engagements between C-level clients and offshore teams. I focus on streamlining delivery workflows to reduce bottlenecks and accelerate time-to-market while maintaining quality standards.
Previously, I managed complex CRM implementations for US clients, leveraging my dual citizenship to bridge cultural and time-zone gaps. I have also led high-value government IT projects, including digitalization initiatives in Oman and Serbia, ensuring compliance with public procurement and EU standards. My early career included IT coordination for a major USAID judicial reform project and infrastructure support at Northeastern Illinois University.
I hold a Bachelor of Science in Computer Science from Northeastern Illinois University and certifications including PMP and Professional Scrum Master I. I am passionate about driving operational excellence, fostering cross-cultural communication, and delivering impactful IT solutions that meet client objectives and regulatory requirements.
