I am a Senior Full-Stack Engineer specializing in backend-driven SaaS platforms, distributed systems, and AI-assisted automation products. I have extensive experience designing event-driven services and real-time APIs using TypeScript, Python, Node.js, and FastAPI across large customer-facing platforms. Throughout my career, I have contributed to the evolution of Ada's ACX conversational automation platform and the SkipTheDepot logistics platform, building orchestration services, analytics pipelines, and reliability systems that supported millions of automated interactions and operational events.
I am known for translating operational challenges such as latency, scaling pressure, and unreliable integrations into stable distributed architectures using message queues, caching layers, and cloud infrastructure. My focus is on building systems that improve product capability while maintaining reliability, observability, and long-term scalability.
In my current role, I led the redesign of Ada's ACX Voice session orchestration architecture, significantly reducing latency and improving call session stability. I have architected telephony event normalization services and designed resilient conversation state persistence frameworks to enhance automated support call reliability.
I have implemented streaming response delivery pipelines and integrated real-time intent prediction services to improve user experience and reduce response delays. Additionally, I developed knowledge retrieval subsystems and tenant-aware workload balancing to optimize system performance during high traffic.
I have also modernized release workflows by containerizing core services and introducing automated CI/CD pipelines, which shortened release cycles and increased deployment efficiency. My previous roles involved engineering conversation routing services, orchestrating CRM integrations, building analytics aggregation APIs, and optimizing web chat widgets to enhance platform scalability and customer support effectiveness.
I am passionate about leveraging technology to solve complex problems and deliver scalable, reliable software solutions that drive business success.
