I am a CISCO, HP/Aruba, Juniper, Netgear and Huawei-certified IT expert with over six years of experience in 3rd Line support, IT process, network administration and automation, server management, and IT support roles across diverse sectors including healthcare, telecommunications, and public services. I am proficient in implementing and managing advanced computer networks, VoIP systems, CRM tools, and a wide variety of networking devices. I seek to contribute my unique blend of technical skills, project management experience, and business understanding to drive operational efficiency, provide outstanding customer service, and enhance organisational growth.
Throughout my career, I have designed and tested Azure-based deployment models and automation scripts for internal network tools and services using Azure DevOps pipelines. I have assisted in migrating key internal services to Azure, improving scalability and cost efficiency, and supported the initial adoption of Microsoft Azure for backup, storage, and testing environments.
I have extensive experience providing 3L operational support for incidents, including on-call duties, driving resolution of critical faults, and managing network-wide resolutions. I am skilled in maintaining code versions across various network domains and devices, designing and implementing technical network solutions, and managing the implementation of designs including service migrations.
My technical expertise includes advanced computer networking and diagnostics, programming and scripting languages such as Python, Java, and C++, server administration, customer relationship management systems, VoIP systems, ITSM applications, cloud computing platforms including Microsoft Azure, AWS, and GCP, as well as DevOps and automation tools like Azure DevOps and GitHub Actions.
I have worked in various roles including Production IT Support Technician, Network Support Advisor, Cloud/Network Administrator, Network Support Analyst, Network Engineer, Technical and Network Administrator, and Networking Tutor. These roles have allowed me to develop strong skills in network troubleshooting, administration, configuration, firewall technologies, monitoring tools, and project management.
I am committed to continuous improvement and innovation, always identifying potential opportunities to improve standards of practice within projects and enhancing ways of working. I am passionate about delivering cost savings through site consolidation and equipment decommissioning, and providing technical quality assurance to improve underlying structures and team collaboration.
I am eager to leverage my skills and experience to contribute to a forward-thinking organization where I can continue to grow professionally and help drive technological advancements and operational excellence.
