Data Entry and Customer Support Specialist

Data Entry Specialist - FBTme (Aug 2017 - Feb 2026):
Accessing and downloading PDF files with parking price information from the Wilson Parking website; Performing data entry of pricing information in Excel; Uploading PDF documents to Unfuddle for record management.
Customer Account Database Management / Customer Support - Rocksbox (Feb 2015 - Apr 2024): Conducting data entry and web research to gather influencer information; Providing customer support through Freshworks / Freshdesk, handling tickets related to damaged items, returns and refunds, replacements, delayed or failed shipments, payment issues, reservations, and purchases; Reviewing customer feedback and reaching out with personalized emails to address their concerns. Data Entry Specialist - Supporting various clients (Aug 2013 - Feb 2024): Conducted web research to gather accurate and relevant information; Performed lead generation by gathering and verifying contact information to identify potential business opportunities; Managed file downloads and uploads efficiently across multiple platforms.

Managed the account after Integra transferred it to Chartis Insurance; Validated and analyzed hospital and professional bills for accuracy and completeness; Made informed decisions on bill payment eligibility; Coordinated with adjusters to release approved payments; Handled rush and urgent billing cases, ensuring timely processing.

Validated and analyzed professional and hospital bills for accuracy; Conducted provider bill audits, ensuring compliance and precision; Made informed decisions on bill payment eligibility; Coordinated with adjusters to release approved payments.

Conducted online research for mortgages, property history, ownership, liens, and collateral verification; Performed quality checks for typographical errors before releasing final documents to clients; Ensured accuracy and compliance, supporting smooth mortgage processing and reporting.

Managed client email inquiries, screened prospective clients, and coordinated transfers to the Sales Department; Handled secretarial tasks: answered phone calls, reviewed documents for signature, and supported the Senior VP; Produced technical writing and documentation, ensuring clarity and accuracy.

Conducted credit investigations, including phone interviews, background checks, and verification of employment, criminal, and financial history; Collected, analyzed, and documented character references and client profiles in written reports; Managed client data entry in company databases with accuracy and confidentiality.

Answered phone calls and provided professional client support; Managed product, pricing, and competitor data in Excel databases; Maintained organized and accurate records to support business operations.