I am a dedicated IT professional with over 15 years of experience specializing in high-volume Help Desk support and infrastructure management. My expertise lies in Windows 10/11, Microsoft Office 365 Suite, and remote support tools, ensuring continuous operational support in mission-critical environments. I have a proven track record of troubleshooting, routing, and documenting complex technical issues while efficiently managing work order creation and rapid incident resolution.
Currently, I work as an Independent Consultant focusing on hybrid infrastructure and cloud solutions. I possess solid knowledge of multi-cloud administration, including Google Cloud Platform, AWS, and Microsoft Azure, alongside advanced Linux and Windows Server ecosystems. I am also experienced in enterprise SaaS management, particularly Google Workspace and Microsoft 365, and scalable network security.
Previously, I served as Infrastructure Area Manager at the Ministry of Environment and Natural Resources in El Salvador, where I optimized cloud services, managed a high-volume Help Desk team, and ensured continuity of critical IT services through proactive monitoring and remote support tools. I also installed and managed automated backup systems to maintain data integrity and rapid recovery.
My earlier roles include IT Support Technician and Monitoring Network Technician at the same ministry, where I handled software and hardware troubleshooting, network infrastructure maintenance, and documentation of critical systems such as the National Hydrometric Network and Meteorological Radars System.
I am currently advancing my professional expertise by pursuing a Bachelor of Science in Artificial Intelligence and Data Science, bridging traditional IT infrastructure with future-ready, data-driven operations. I am passionate about leveraging my skills to support and enhance IT environments with innovative and reliable solutions.
Hybrid Infrastructure & Cloud Specialist with solid knowledge of Multi-Cloud administration (GCP, AWS, Azure) and advanced Linux/Windows Server ecosystems. Expertise in Enterprise SaaS management (Google Workspace & Microsoft 365) and scalable network security. Currently advancing professional expertise through a B.S. in Artificial Intelligence and Data Science.
Troubleshot and optimized Google Workspace and Microsoft Office 365 Suite services, managing institutional email and cloud infrastructure for a high volume of users. Directed a high-volume Help Desk support team, implementing rapid triage protocols and work order creation standards to reduce response times for critical incidents. Guided Data Center operations administration, ensuring continuity of critical IT services through proactive monitoring and remote support tools. Installed and managed automated backup systems using Bacula.
Troubleshot and resolved software and hardware issues for Windows 10/11 and Linux/Unix environments, utilizing remote support tools. Routed high-priority technical requests and documented procurement specifications. Installed and configured printing systems and server functions, implementing security policies. Managed institutional file servers and backup systems, ensuring 24/7 availability and data integrity. Documented and monitored Data Center environmental controls and physical security systems.
Maintained LAN/WAN networking infrastructure for the National Hydrometric Network, ensuring reliable real-time data transmission. Resolved connectivity and hardware failures in remote conditions. Documented implementation and performance of the first Meteorological Radars System in El Salvador.
Bachelor of Science in Artificial Intelligence and Data Science
Status: In Progress; Focus: Computer and Information Sciences, Data Analytics, and AI Infrastructure.
Associate Degree in Electronic Communications Engineering
Focus: Telecommunications Engineering and Network Systems.
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