I am a goal-oriented professional with over 3 years of experience in customer service, including roles in café management, barista, and telesales. Throughout my career, I have developed a strong background in quality control, communication, and sales performance, consistently exceeding targets and contributing to business growth. I am passionate about delivering excellent customer experiences and fostering team engagement.
In my recent role as a Store Manager at Cafe Gloria Agra, I managed purchase orders, created training materials for new baristas, and developed marketing programs for new product offerings. I actively ensured staff engagement and contributed to the development of new products to enhance customer satisfaction.
Previously, I worked as a Barista at Starbucks in Riyadh, where I exceeded sales targets by up to 16% by upselling and understanding customer preferences. I also trained new baristas in best practices and company procedures, ensuring high standards of service and product knowledge.
My experience as a Telesales Representative at Fin Ph Trading involved exceeding sales targets by over 18%, improving customer retention, and significantly reducing customer complaints through proactive service and product recommendations. I assisted hundreds of customers weekly with inquiries and problem-solving, demonstrating strong communication and sales skills.
I hold a Bachelor of Hotel and Restaurant Management and a Diploma in Hotel and Restaurant Services from Philippine Women’s University CDCEC Sta. Cruz. Additionally, I have earned multiple certifications including TESDA NC II in Housekeeping, Bartending, and Food and Beverage Services. I am also a certified Coffee Master and Barista Trainer, with expertise in coffee preparation, training, and quality assurance.
I am computer literate with intermediate typing skills and knowledge of MS Office applications. I am a fast learner, adaptable, and highly organized, with strong attention to detail and basic skills in research and video editing. I am eager to join a company where I can bring value and continue to develop professionally.
Prepared and processed purchase orders per week for the organization's resources, supplies, and equipment. Created training manuals and workshops for new Barista. Actively monitored staff engagement, ensuring employees were engaged and fulfilled. Managed the development of new products. Developed marketing programs for several new product offerings.
Exceeded sales targets by 9% through up-selling appetizers, drinks, and specials, based on specific tastes of customers. Exceeded sales targets by 16% in 2020 by maintaining a robust knowledge of product offerings and quickly assessing customer needs. Assisted customers with finding the right products they were looking for, and answered any questions they had. Trained 7 new Barista in best practices and company handbook procedures.
Exceeded sales targets by over 18% via proactive product recommendations. Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers. Provided excellent customer service, effectively reducing customer complaints from 65% to 23% within the first 5 months. Assisted 300+ weekly customers in problem-solving, product inquiries, and order-related issues. Assisted customers with finding the right products they were looking for, and answered any questions they had.
Bachelor of Hotel and Restaurant Management
Diploma in Hotel and Restaurant Services
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