I am a healthcare-focused UX Generalist with extensive experience in leading research, refining complex workflows, and delivering user-centered digital products. My expertise lies in simplifying regulated systems through thoughtful UX writing, structured interaction design, and data-informed decision making. I have a proven ability to move from discovery to high-fidelity execution in fast-paced, cross-functional environments.
In my current role as a Freelance UX Designer at UX with Devin, I design end-to-end instructional and onboarding UX flows for healthcare AI platforms, improving content clarity and supporting higher conversion rates. I also create structured email and SMS follow-up workflows to reduce drop-off and improve appointment conversions. Additionally, I lead UX strategy and interaction design for recruitment-focused clients, aligning candidate journey flows with business acquisition goals.
During my internship as a UX Researcher & Designer at SportsExcitement, I led end-to-end UX research for the LVLUPNCOMING platform, uncovering critical usability gaps and delivering insights that directly informed a redesign, improving user engagement and satisfaction by 50%. I conducted in-depth user interviews, surveys, and usability testing to identify friction points and translated research insights into high-fidelity Figma prototypes.
Previously, I worked as a Customer Service Representative/Collector at FFAM360 Healthcare, where I conducted high-volume user interactions in a regulated healthcare environment. I identified recurring pain points in billing and communication workflows and translated complex healthcare policies such as HIPAA and FDCPA into clear, user-understandable communication. My documentation of user confusion patterns informed process improvement recommendations.
I am skilled in a wide range of UX tools and methodologies including Adobe CC, Affinity Mapping, Agile, AI-augmented research tools, competitive analysis, component systems, content design, cross-functional collaboration, data storytelling, FigJam, Figma, heuristic evaluation, information architecture, interaction design, journey mapping, Miro, Notion, problem framing, prototyping, surveys, Taiga, usability testing, user flows, user interviews, UX writing, visual hierarchy, and wireframing. I am passionate about creating intuitive and effective user experiences that meet both user needs and business goals.
