I am an experienced professional currently working as a Commodity Analyst & CIP Lead at Louis Dreyfus Company in Sofia. I divide my responsibilities between Continuous Process Improvement tasks and operational duties, leveraging AI solutions and promoting AI tool usage within my team. I am passionate about detecting and addressing process bottlenecks and leading process improvement projects that bring significant benefits to the company. I also create local solutions using Power Apps, Power Automate, and SharePoint, and manage payments and contract lifecycles with a strong sense of urgency and compliance.
Previously, I led a team of 10 Payment Operations specialists at bunq, where I developed strategies that reduced pending chargeback cases by 90% and improved team quality scores by 10%. I have a strong background in optimizing internal communication and collaborating with process owners to develop automations and tools.
Before that, I held several leadership roles at Etraveli Group in Athens, Greece, including SL Payouts Manager and Team Leader, where I managed teams, made strategic business decisions, and performed data analysis to drive operational improvements. I worked closely with C-level executives and project managers, using tools like Jira, Google Workspace, Slack, and Asana to monitor project progress and improve workflows.
My career started in customer service and travel consultancy roles, where I developed excellent communication and problem-solving skills, managed reservations, and ensured high customer satisfaction. I have experience working in multicultural environments and handling complex client needs.
I am fluent in Polish and English, with intermediate proficiency in Spanish. I am legally authorized to work in Bulgaria and open to relocation opportunities. My skills include team and project management, travel management, cost optimization, strategy planning, motivating and coaching teams, and using various software tools such as Google Workspace, Jira, Asana, Microsoft Dynamics 365, and SAP.
I am eager to continue growing my career in roles that allow me to leverage my leadership, analytical, and process improvement skills to contribute to organizational success and innovation.
