Commodity Analyst & CIP Lead
- Location
- Bulgaria
- Desired Salary
- 25 - USD/hourly
- Work preference
- Full Time
- Links
- Not set
- Joined
- 22 Mar 2026
- Field / Industry
- Finance & Accounting
About Me
I am an experienced professional currently working as a Commodity Analyst & CIP Lead at Louis Dreyfus Company in Sofia. I divide my responsibilities between Continuous Process Improvement tasks and operational duties, leveraging AI solutions and promoting AI tool usage within my team. I am passionate about detecting and addressing process bottlenecks and leading process improvement projects that bring significant benefits to the company. I also create local solutions using Power Apps, Power Automate, and SharePoint, and manage payments and contract lifecycles with a strong sense of urgency and compliance.
Previously, I led a team of 10 Payment Operations specialists at bunq, where I developed strategies that reduced pending chargeback cases by 90% and improved team quality scores by 10%. I have a strong background in optimizing internal communication and collaborating with process owners to develop automations and tools.
Before that, I held several leadership roles at Etraveli Group in Athens, Greece, including SL Payouts Manager and Team Leader, where I managed teams, made strategic business decisions, and performed data analysis to drive operational improvements. I worked closely with C-level executives and project managers, using tools like Jira, Google Workspace, Slack, and Asana to monitor project progress and improve workflows.
My career started in customer service and travel consultancy roles, where I developed excellent communication and problem-solving skills, managed reservations, and ensured high customer satisfaction. I have experience working in multicultural environments and handling complex client needs.
I am fluent in Polish and English, with intermediate proficiency in Spanish. I am legally authorized to work in Bulgaria and open to relocation opportunities. My skills include team and project management, travel management, cost optimization, strategy planning, motivating and coaching teams, and using various software tools such as Google Workspace, Jira, Asana, Microsoft Dynamics 365, and SAP.
I am eager to continue growing my career in roles that allow me to leverage my leadership, analytical, and process improvement skills to contribute to organizational success and innovation.
Skills
Project ManagementAnalytical SkillsData AnalysisProcess ImprovementStakeholder ManagementJiraTeam LeadershipAutomationChange ManagementTeam ManagementPerformance ManagementGoogle WorkspaceBusiness AnalysisProcess OptimizationPaymentsOperations ManagementBankingPeople ManagementSwiftBackendManagementData Automation
Education
Psychology
After receiving basic education in psychological field I decided to follow different direction and pursue other carrier options.
Experience
Dividing responsibilities equally between Continuous Process Improvement tasks for the team and operational tasks, leveraging AI solutions, detecting and addressing process bottlenecks, leading process improvement projects, creating local solutions in Power Apps, Power Automate and SharePoint, processing payments in SAP, arranging settlements, monitoring contract lifecycle, booking invoices in internal ERP system, addressing process gaps, working closely with middle office and traders, cooperating with project managers and developers to create automations.
Leading a team of 10 PayOps specialists, interviewing candidates, developing backlog fighting strategies reducing pending chargeback cases by 90%, optimizing internal communication, implementing knowledge checkers improving quality score by 10%, cooperating with process owners to develop automations and tools, overlooking daily chargeback inflow and addressing disputes.
Leading 2 team leaders, providing feedback, addressing difficult situations, making strategic business decisions, performing data analysis, cooperating with C-level executives on strategy planning and execution, monitoring project progress using Jira, Google tools, Slack workflows and Asana.
Leading a group of 15 payout specialists, preparing and adjusting schedules, conducting training sessions, detecting and addressing process bottlenecks, working with project managers and software engineers using agile approaches, working on internal projects in Jira, creating extensive workflows.
Handling airtickets refund processes end to end, cooperating with airlines globally, chasing missing payments, clearing invoice discrepancies, updating journal entries in MX Dynamix 365, processing customer payments through various PSP platforms and manual bank transfers.
Achieving high customer satisfaction, managing reservation system, handling incoming calls and emails, addressing customer inquiries and resolving issues professionally.
Resolving customer complaints, using CRM systems to track and manage customer data, training and mentoring new call center representatives, handling high volume customer inquiries professionally and timely.
Leading a team of 10 business travel consultants, ensuring KPIs are met, training team members, motivating during difficult times, conducting monthly meetings, resolving complex client queries, managing invoicing with external clients.
Planning travel itineraries for business clients, providing C-level executives with services such as business lounge access and limo drivers, adjusting travel plans, negotiating terms and prices.
Assuring seamless travel experience in Polish, English and Spanish, managing rebooking and refund processes, calculating costs, processing operations through Amadeus GDS, collecting and processing payments through Adyen PSP.