Customer Service Rep
- Location
- United States
- Desired Salary
- 14 - USD/hourly
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I am a dedicated professional with 10 years of experience seeking a Customer Service Representative role. Throughout my career, I have demonstrated a proven track record in delivering outstanding customer service across retail and logistics sectors. I excel in communication, problem management, and technical support, which have enabled me to provide exceptional customer experiences in fast-paced environments.
My experience includes managing financial transactions, inventory control, and supporting educational settings as a paraprofessional. I have worked in various customer-facing roles where I engaged with customers, addressed inquiries, and promoted merchandise effectively. I am skilled in handling cash register operations and ensuring accurate financial processes.
I have also contributed to inventory management, visual merchandising, and sales reporting, which have helped improve store operations and customer satisfaction. My background in logistics with the United States Navy has strengthened my abilities in managing inventory, procurement, and maintaining financial records with precision.
I am proficient in Microsoft Word and Excel, computer literacy, and help desk support. My time management and quality control skills have consistently supported my ability to meet organizational goals and deliver excellent service.
I am passionate about continuing to grow in customer service roles where I can leverage my skills to enhance customer experiences and contribute to team success. I am adaptable, reliable, and eager to bring my expertise to a dynamic work environment.
Skills
Communication SkillsProblem SolvingCustomer ServiceTime ManagementTroubleshootingTechnical SupportMicrosoft WordComputer LiteracyHelp Desk
Education
High School Diploma, General Education
Experience
Supported lesson planning and co-taught instructional sessions, facilitating small group and individual instruction to enhance student learning. Managed classroom organization, monitored student behavior to minimize disruptions, and maintained educational materials and supplies. Performed clerical duties including attendance tracking, grading, and report preparation, while assisting in communication with parents regarding student progress and requirements.
Delivered exceptional customer service by engaging with customers, addressing inquiries, and promoting merchandise effectively. Managed cash register operations, handled financial transactions, and ensured accurate drawer balancing to meet established sales goals.
Managed merchandise inventory by receiving, tagging, and stocking items, ensuring an organized and efficient sales floor. Enhanced customer satisfaction through excellent service and promotion of store loyalty programs during interactions. Contributed to visual merchandising by assembling displays and maintaining aesthetically appealing storefronts.
Assisted customers with purchases and provided technical support for game consoles and accessories, enhancing customer satisfaction and contributing to repeat business. Conducted inventory management for new, refurbished, and traded-in products, and supported the preparation of daily, weekly, and monthly sales reports.
Assisted customers with purchasing decisions and provided technical support, ensuring a seamless experience for those encountering issues with devices or service plans. Conducted daily inventory checks of cellphones, BYOD kits, and accessories, while contributing to the preparation of sales reports on a daily, weekly, and monthly basis.
Inspected warehouse inventory for damages and labeling errors, ensuring accuracy and compliance with company standards. Prepared and labeled orders for shipment, facilitating the timely delivery of goods to retail locations.
Facilitated customer purchases of cellphones and service plans, and provided technical support for device and service issues. Conducted daily inventory checks on cellphones, BYOD kits, and accessories, and contributed to the preparation of sales reports.
Facilitated customer purchases of cellphones and service plans, while managing inventory of devices and accessories on a daily basis. Contributed to the preparation of sales reports and offered technical support to customers experiencing service or device issues.
Managed and maintained financial records and accounting systems using R-Supply and NALCOMIS, ensuring accuracy in financial documentation and reporting. Oversaw inventory management and maintenance for logistic storerooms, including hazardous material control, ensuring efficient storage and distribution of repair parts and supplies. Conducted procurement and purchasing operations through the Government Purchase Card Program, supporting streamlined supply chain operations and customer service excellence in dynamic environments.