Merkeisha Fanus

Customer Service Representative

Location
Saint Lucia
Desired Salary
4 - USD/hourly
Work preference
Full Time
Status
Actively looking
Field / Industry
Customer Success
Relocation: No
Notice Period: Immediate

This user has not passed any tests yet

English -

About Me

I am a detailed oriented and customer focused professional with experience in hospitality. I have a proven ability to work efficiently in fast paced environments, maintain high standards, and deliver excellent customer service experiences. I possess strong communication, teamwork, and problem solving skills, and I am committed to continuous learning and professional growth. Throughout my career, I have developed expertise in customer service and client support, verbal and written communication, and team collaboration. I am adept at managing time effectively and paying close attention to detail. I also have experience in sales support and product knowledge, which helps me assist customers better. I am passionate about building rapport with customers through clear communication and professionalism. I strive to provide accurate information about products and services to support customer decision-making. My goal is to resolve issues efficiently and improve customer satisfaction consistently.

Skills

Problem SolvingCustomer ServiceTime Management

Education

Beane Field Comprehensive Secondary School
Sep2014 - Jul2019

Diploma

Experience

Customer Service Representative @ Itel International
Year plus

Cold calling; 60-100 dials per hour; Responded to customer inquiries and service requests via phone and digital channels; Provided accurate information about the products and services to support customer decision-making; Built rapport with customers through clear communication and professionalism; Demonstrated strong product knowledge to resolve issues efficiently and improve customer satisfaction.

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