I am a professional in academic management within higher education, with extensive experience coordinating processes and providing direct support to students. I specialize in accompaniment, incident resolution, and enhancing the student experience in both face-to-face and online environments. My expertise lies in optimizing academic processes, managing large volumes of students and faculty simultaneously, and administering virtual learning environments. I am recognized for achieving high student satisfaction, a human-centered approach, strong organizational skills, and a results-oriented mindset.
I have solid experience working in both presencial and online modalities, collaborating with multidisciplinary teams and growing educational contexts. My key competencies include personalized student attention, live class supervision (both presencial and online), comprehensive academic management, and coordination of higher education programs. I am skilled in managing and expanding internship programs, coordinating and monitoring faculty, academic planning, and calendar management.
I am proficient in managing virtual campuses using Moodle, creating and managing evaluative activities, and providing academic and professional guidance. Additionally, I optimize educational processes and utilize CRM Odoo for tracking academic and administrative records. My work involves close coordination with technical support, internships, final master projects, and billing departments.
Currently, I manage over 200 students across five master's programs, overseeing academic coordination, calendar planning, class scheduling, evaluations, and faculty management. I supervise live classes in both presencial and online formats and handle all aspects of Moodle campus management, including content organization, user registration, material uploads, and evaluative activity creation.
I am dedicated to personalized student support, achieving high satisfaction and loyalty levels. I have successfully grown the internship area by 392% in one year, managing all phases of external academic internships, coordinating placements, resolving incidents, and negotiating agreements with national and international collaborating centers and companies. I also tutor final master's projects, providing methodological guidance, planning, monitoring, and constructive feedback to foster autonomy and successful project completion.
