Customer Service Specialist
About Me
I am a Customer Service Professional with about 5 years of experience delivering efficient, customer-focused support in fast-paced environments. I have strong communication skills in English and a proven ability to handle inquiries, resolve issues, and maintain positive customer relationships across multiple channels. I am committed to delivering exceptional service, achieving performance targets, and contributing to team success in dynamic and multicultural workplaces. Recently, I relocated to Lithuania and am actively seeking customer service opportunities. I bring adaptability, reliability, and a strong service mindset to every role I undertake. Throughout my career, I have led teams and managed complex customer inquiries, ensuring compliance with regulatory requirements and promoting digital banking adoption. I am passionate about problem-solving, conflict resolution, and continuous professional development. I am eager to leverage my skills and experience to contribute positively to a customer-focused organization.
Skills
Communication SkillsProblem SolvingCustomer ServiceTime ManagementCollaborationMicrosoft OfficeTeam LeadershipHubSpotMicrosoft ExcelMentoringSlackGoogle WorkspaceTeamworkCustomer RetentionEmpathyConflict ResolutionTrelloIntercomActive ListeningPatience
Education
Bachelor of Science in Microbiology
Second Class Upper, 2.1
Experience
Led a customer operations team, ensuring timely completion of service and compliance tasks while managing inbound and outbound calls, emails, and client-facing interactions to deliver consistent, high-quality support. Investigated and resolved customer complaints, disputes, and transaction issues. Oversaw customer screening and onboarding, account opening, KYC verification, and regulatory compliance processes. Managed complex customer inquiries, disputes, and fraud-related cases. Supported customers in adopting digital banking and e-channel platforms. Prepared and presented weekly unit performance reports to management. Processed international trade documentation and transactions (Form M and related trade instruments).
Ensured compliance with banking regulations, internal policies, and KYC/AML requirements. Handled customer account opening, verification, and documentation validation. Investigated and resolved customer complaints, disputes, and transaction issues. Detected, prevented, and supported recovery processes for fraudulent transactions. Promoted and onboarded customers to digital banking products and services. Processed international trade transactions and documentation. Compiled and presented weekly performance and operations reports. Participated in staff training and operational improvement workshops. Achievement: awarded best Customer Service Unit Staff of the year (Isolo branch, Lagos) - 2023.