Sales Manager / Team Leader

I sold the full Cisco cybersecurity portfolio to B2B clients.

I managed and developed customer portfolios, organized product demos, and delivered cybersecurity awareness sessions.

I also tracked the sales pipeline and forecasting results, contributing to consistent growth on assigned accounts.

I managed recovery activities for unpaid equipment and insurance contracts.

I negotiated payment solutions and resolved disputes with customers.

I achieved strong recovery rates on the cases assigned to me.

I led sales and customer service teams for major international brands including Apple, Accor, and Domestic & General.

I coached teams of 15 to 30 agents on motivation, process improvement, sales techniques, and KPI performance. I also monitored quality, sales results, and customer experience, while preparing reports, dashboards, and action plans.

I supported onboarding, e-learning, and real-time operations, and improved Zendesk workflows and technical processes.

I managed a sales team focused on financial investment products.

I negotiated contracts, spreads, and trading conditions with partners, while also collecting and managing investment funds in compliance with requirements.

I conducted client meetings, portfolio follow-up, reporting, and training sessions on trading and financial products.

I managed an international client portfolio and sold rare earth metals and precious stones.

I developed new markets and maintained price monitoring to support commercial decisions.

This role strengthened my ability to work in specialized markets and manage client relationships across borders.

I handled front-office reception, data management, and order verification.

I also managed inbound calls and coordinated with internal and external services.

This experience strengthened my administrative, communication, and operational support skills.

I developed a high-end client portfolio and sold financial solutions.

I conducted tax optimization studies with legal and real estate partners, while prospecting and advising clients.

This was a commission-based independent mandate focused on commercial development and client advisory.

I completed a variety of short-term missions in sales and logistics across France.

These assignments helped me build adaptability, commercial discipline, and operational flexibility.

They also provided early experience in customer-facing and business support environments.

Bachelor studies in sales focused on commercial techniques and business development.

Technical education in electronics and related technical fundamentals.

Professional certification in financial engineering.