IT and Cybersecurity Professional

I am a motivated and detail-oriented professional currently transitioning into IT and cybersecurity. My background includes extensive experience in customer service, healthcare support, and remote work environments, which has equipped me with strong troubleshooting and documentation skills. I have supported users across multiple platforms and am adept at navigating technical challenges in fast-paced settings.

I have completed coursework in IT support, networking, and cybersecurity fundamentals, focusing on building hands-on technical skills. I am actively pursuing industry certifications such as CompTIA A+, Network+, and Security+ to further enhance my expertise and credibility in the field.

My professional experience includes roles as a Chart Retrieval Specialist, Virtual Medical Scribe, and Care Coordinator, where I developed strong attention to detail, data privacy compliance, and technical adaptability. These roles have honed my ability to manage sensitive information accurately and support healthcare providers efficiently.

I am proficient with operating systems including Windows and basic Linux, and familiar with remote support tools and systems. Additionally, I have solid skills in Microsoft Office applications and data entry, which complement my technical capabilities.

I am currently pursuing an Associate Degree in Medical Billing and Coding and plan to start a Bachelor of Science in Cybersecurity and Information Assurance in 2026. I am eager to leverage my diverse background and growing IT knowledge to contribute effectively in cybersecurity and IT support roles.

I am passionate about continuous learning and committed to developing the skills necessary to excel in the IT and cybersecurity industry. I look forward to opportunities where I can apply my technical skills, problem-solving abilities, and dedication to supporting users and organizations securely and efficiently.