I am a results-driven professional with extensive experience in Digital Content Management, Customer Support, and Spanish language expertise. Over the years, I have developed strong skills in content strategy, team leadership, and multilingual support, which I am eager to apply in a challenging role that contributes to organizational success.
In my current role as a Delivery Driver at DoorDash, I complete on-time deliveries by choosing the best and most efficient routes, manage customer inquiries and complaints professionally, and maintain a positive attitude in a busy, customer-focused environment. This role has strengthened my problem-solving abilities and adaptability.
Previously, as a Digital Content Strategist at Meta, I reviewed digital content for quality, relevance, and compliance with guidelines, analyzed user engagement data, and collaborated closely with content creators and marketing teams to align content strategies with business goals. This experience enhanced my analytical skills and attention to detail.
During my time at eBay as a Spanish Support Specialist, I utilized my bilingual proficiency to create and manage the Spanish Support department, developed support protocols and training materials, and became a subject matter expert for a team of agents. I handled various support areas including Trust and Safety, Concierge, Billing, and Disputes, demonstrating my ability to manage complex customer service operations.
At VRBO, I supported homeowners with onboarding, account takeovers, credit card fraud issues, and troubleshooting assistance. I also pioneered a Global Spanish Support Chat line that significantly improved service levels worldwide, showcasing my leadership and innovation skills.
I am fluent in both Spanish and English, and I am passionate about leveraging my communication skills, team collaboration, and customer relationship management expertise to drive success in any organization I join.
I am seeking opportunities where I can continue to grow professionally while contributing my skills in digital content, customer support, and multilingual communication to help organizations achieve their goals.
Complete on-time deliveries by choosing best and most efficient routes. Manage customer inquiries and complaints in polite and professional manner. Read maps, followed oral and written instructions and use GPS technology to make deliveries. Maintain upbeat, positive attitude in busy, customer-focused environment.
Reviewed digital content for quality, relevance, and compliance with guidelines or policies, ensuring bad actors remained off the platform. Analyzed data related to user engagement, content performance, and audience behavior. Worked closely with content creators, marketing teams, and other stakeholders to align content strategies with business goals.
Utilized bilingual proficiency to create and manage the Spanish Support department, catering to Spanish-speaking customers. Developed support protocols, standard operating procedures, and training materials for newly hired agents. Became SME for an entire team of agents. Handled support for Trust and Safety, Concierge, Billing, Buy/Sell, Disputes, Chargebacks, and Payments.
Handled support for homeowners including onboarding, account takeovers, credit card fraud, and troubleshooting assistance with home listings. Pioneered a Global Spanish Support Chat line which significantly improved service levels globally.
Bachelor of Psychology
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