I am Ruben Marino, a dedicated professional currently working as a Research and Development Operator and Programmer at Riello UPS s.p.a. My primary focus is on software management and development for uninterruptible power supply (UPS) systems, with particular attention to the graphical interfaces of the machinery. I am skilled in analyzing functional and technical requirements to tailor graphical interfaces to client needs. I develop and maintain embedded software using C, C++, and Rust, leveraging frameworks such as QT. I collaborate closely with hardware and firmware design teams to ensure optimal system integration and functionality. I also verify and validate the correct network connection and operational status of the machinery.
Previously, I worked as a Technical Assistant at SOLETO S.P.A, where I coordinated technical teams in the field, ensuring alignment between field activities and central planning systems. My responsibilities included planning and coordinating field technicians' activities, providing technical assistance during interventions, verifying activity records, and acting as a liaison between operational teams and project managers to ensure timelines and quality standards were met.
I have experience as a Technical Consultant at Beta 80 Group, supporting fault management for SISS lines in pharmacies across Lombardy. I handled ticket analysis, coordinated technical interventions remotely and onsite, and monitored issue resolution according to defined SLAs. Additionally, I provided user support for the Zucchetti management software, focusing on issue collection, classification, and collaboration with technical teams to resolve tickets and implement requested changes.
My early career includes roles in retail and security, such as cashier, warehouse operator, and unarmed security guard, where I developed strong organizational and customer service skills. I also have experience in hospitality as a waiter and bar assistant, emphasizing customer satisfaction and operational efficiency.
I am currently pursuing a degree in Computer Engineering at Università Telematica Mercatorum while working full-time. I am a dynamic, optimistic individual with excellent communication skills and a strong desire for personal and professional growth. I am adaptable, eager to learn, and committed to continuous improvement in my field.
Managing and developing software for UPS systems, focusing on graphical interfaces. Analyzing functional and technical requirements, developing embedded software in C, C++, and Rust using QT framework. Collaborating with hardware and firmware teams for system integration and validating network and operational status of machinery.
Coordinated technical teams in the field, ensured alignment between field activities and central planning. Planned and coordinated technician activities, provided technical support during interventions, verified activity records, and liaised between operational teams and project managers.
Provided technical support for fault management of SISS lines in pharmacies. Analyzed and managed incoming fault tickets, coordinated technical interventions remotely and onsite, interfaced between British Telecom and healthcare structures, monitored issue resolution according to SLAs.
Supported and assisted end users of Zucchetti management software. Analyzed user needs and issues, collected and classified reports, collaborated with technical teams to resolve tickets and implement changes, monitored request progress and updated users.
Performed store operations including shelf stocking, merchandise unloading, warehouse organization, cashier operations, customer assistance, and maintaining store order.
Handled store operations such as shelf stocking, merchandise unloading, warehouse organization, cashier duties, customer assistance, and maintaining order.
Managed access control and security at supermarkets and large events including Expo. Controlled access, managed alarm systems, monitored environments to prevent risks, and collaborated with internal staff to manage crowd flow.
Provided customer service in bar and dining areas, took orders, prepared coffee and basic cocktails, managed orders focusing on customer satisfaction, and maintained cleanliness.
Assisted customers, analyzed needs to offer personalized solutions, supported sales and fashion advice, collaborated with team to maintain store order and product availability, and cleaned premises during closing.
Bachelor of Computer Engineering
Managing university studies alongside full-time work.
Diploma of Computer Expert
Technical institute, specialization as computer expert, project "Abacus".
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