Customer Service & Operations Professional
About Me
I am a dedicated and customer-focused professional with over 15 years of experience in service delivery, administrative coordination, and client relationship management. Throughout my career, I have developed strong skills in handling complex queries, maintaining accurate records, and ensuring excellent client experiences across various sectors including property, finance, and hospitality. I am adept at managing CRM systems and multitasking in fast-paced environments.
I have a proven track record of supporting remote international teams with reliability and empathy, always striving to deliver the best possible service. My experience ranges from telemarketing and customer support to lifestyle and property advisory roles, where I have acted as the first point of contact for clients and managed their documentation and communication effectively.
I am highly skilled in client communication and complaint resolution, after-sales support, and customer retention. I am proficient in using multiple CRM platforms such as HubSpot, Zoho, Salesforce, and bespoke systems, which allows me to maintain detailed client records and ensure timely responses to inquiries.
My technical proficiency includes Microsoft 365, Google Workspace, WordPress, Canva, Sage, and various multichannel communication tools like Teams, Zoom, and VoIP systems. I pride myself on being calm under pressure, diplomatic, and maintaining a professional tone in all interactions.
I am an organized multitasker with great attention to detail and adaptability to new technologies and business models. I am passionate about delivering excellent customer service and continuously improving processes to enhance client satisfaction and operational efficiency.
Skills
SalesforceCustomer ServiceReportingHubSpotGoogle WorkspaceCanvaZoomWordPressCustomer RetentionOperations ManagementAdministrationCRM ManagementOffice Management
Education
Diploma in Social Media & Digital Marketing
Distinction
Diploma in Equine & Stable Management
Distinction
JCSE: English, Mathematics, Science
Experience
Engaged clients regarding financial services and claims, ensuring clear explanations and accurate documentation. Managed B2B and B2C portfolios from first contact through to hand-off to legal teams. Maintained detailed client records within CRM systems and ensured timely responses to all inquiries.
Acted as first-point contact for clients, coordinating property searches, viewings, and developer communication. Supported customers through the full buying process while delivering professional after-care. Managed client documentation and maintained data integrity in CRM systems.
Provided remote assistance to clients exploring financial and compensation services. Liaised between customers and processing teams to ensure smooth resolution and satisfaction. Monitored case status updates through internal CRM platforms.
Delivered first-class telephone booking and after-sales support for UK and European customers. Assisted with membership queries, feedback handling, and coordination of partner programs. Consistently achieved and exceeded service and performance targets.
Oversaw all client communication, invoicing, and logistical coordination. Handled payroll, reconciliation, and VAT returns with precision and confidentiality.
Managed customer inquiries, supplier relations, and administrative workflows. Trained and supervised office staff, ensuring consistent service standards.
Maintained client payment accounts worth up to £4 million per month. Balanced professionalism with assertive negotiation to maintain positive customer relationships.