IT Support Technician

I am an IT Support Technician with experience in Level 1 and Level 2 support, providing remote and on-site assistance to users, computer maintenance, and hardware/software troubleshooting. I have worked providing technical support to internal users, individual clients, and businesses, performing operating system installation and configuration, workstation migrations, preventive and corrective maintenance, and remote support. I have experience with Windows operating systems and knowledge of Linux, PostgreSQL, networking, MikroTik, and monitoring tools such as Icinga and Nagios. My profile is focused on troubleshooting, user support, and technical problem-solving.

Throughout my career, I have supported individual clients and businesses by diagnosing hardware and software issues, assembling and configuring office computers, and performing Windows operating system migrations and hardware upgrades. I am skilled in remote installation and configuration of freeware and commercial software, and I have experience working in high-demand environments with multi-client assistance.

In my previous roles, I have provided on-site and remote technical support, installed and configured Windows, Linux, Outlook, Thunderbird, and corporate software, and managed backups and workstation configurations. I have also handled preventive and corrective maintenance, printer installations, inventory control, incident tracking using Trello, and basic configuration and troubleshooting of MikroTik devices.

I am proficient in basic SQL queries and modifications with PostgreSQL databases and have experience with on-call technical support. I have assembled PCs, deployed workstations, configured network printers, and performed internal data processing using Excel. My technical skills include operating systems, remote desktop tools, Microsoft Office productivity tools, networking basics, software installation, hardware maintenance, and infrastructure monitoring.

I am a native Spanish speaker and have completed additional training including an EF SET English Certificate at B1 level, CCNA 1 Introduction to Networks, and PC Assembly and Repair courses. I am committed to continuous learning and applying my technical expertise to provide effective IT support and solutions.