Senior QA Engineer

Led test estimation and working sessions to gather required information before testing. Owned functional and integration testing activities in a Salesforce Sales Cloud environment and contributed to QA decisions for testing activities and releases.

Applied shift-left testing practices to develop effective test solutions. Supported user acceptance testing with business users and validated results using SOQL and Salesforce Inspector, including verification of flows, permission sets, and roles.

Created and maintained comprehensive test cases in Zephyr and contributed to QA knowledge-sharing sessions for tested features and updates. Executed performance, usability, and compatibility testing for mobile applications.

Performed production payments testing for in-app purchases and subscriptions related to Boost and Membership features. Tested A/B feature experiments through Amplitude and triggered and tested builds using Jenkins, Firebase, and TestFlight.

Led requirements reviews, defect management, and team verification testing with stakeholders. Initiated validation of user stories early in development to identify issues before later testing phases.

Owned the software testing lifecycle from requirements review and test design through execution and defect resolution. Performed regression testing across mobile platforms and reduced defect rates by 10% through early requirements review.

Improved test execution by 15% through implementation of software testing techniques. Performed AWS microservices testing and verified that business requirements were met throughout the testing process.

Ensured release readiness by providing QA sign-offs, identifying bottlenecks across testing phases, and performing backend testing using TOAD for MySQL. Conducted end-to-end testing for COVID web and mobile applications.

Worked as a Game QA tester for Zhan Hun, developing an understanding of game scripts, mechanics, design files, and product features. Participated in game kickoff meetings and gathered requirements through BRD and FRD reviews and walkthroughs.

Contributed to test estimation, sprint planning, and defect triage. Performed regression, exploratory, smoke, sanity, server-related, localization, and ad-hoc testing.

Reduced defect rates by conducting root cause analysis and implementing corrective actions. Streamlined QA processes to accelerate product releases and improve customer satisfaction.

Used Mantis Bug Tracker for defect management throughout the STLC. Studied new software functionality and performed web, mobile, and desktop testing for 3D software, as well as firmware testing for assigned 3D printers.

Improved software quality by executing comprehensive test plans and meticulously documenting test results. Conducted regression testing of previous builds to verify bug fixes and maintain application stability.

Provided timely feedback to developers on identified issues to support rapid bug resolution before launch deadlines. Followed relevant manuals, checklists, and job documentation.

Completed a Bachelor of Science in Information Technology.