Chat & Escalations Specialist

I am a customer-focused Chat & Escalations Specialist with over 3 years of experience managing high-volume international customer interactions across chat, email, and phone. I have a proven track record of resolving complex travel and service issues efficiently, consistently maintaining customer satisfaction rates above 95% in fast-paced environments. My expertise lies in managing escalations, multitasking across multiple systems, and delivering clear, solution-driven communication.

Throughout my career, I have developed strong skills in escalation handling, complaint management, and customer retention. I am adept at providing live chat, email, and phone support while maintaining professionalism and calmness during high-pressure situations. I am experienced in using CRM systems and booking platforms to ensure accurate and timely resolutions.

I am passionate about delivering high-quality customer care and thrive in time-sensitive situations where quick decision-making and problem-solving are essential. My communication skills enable me to interact effectively with diverse clients and internal teams, improving response efficiency and reducing resolution times.

I hold a Bachelor of Arts degree in Political Science & International Relations from Maria Curie-Skłodowska University in Poland. Additionally, I have completed certifications in Airline Customer Service Training, Travel & Tourism Operations, TEFL, and computer operations, which complement my technical and customer service skills.

I am fluent in English, with basic proficiency in German and intermediate skills in Polish. I am eager to continue growing my career in customer support and escalation management roles where I can leverage my skills to enhance customer experiences and operational efficiency.