Especialista en Customer Service y Soporte

I am a customer service and support professional with more than 4 years of experience combining client care, administrative tasks, and incident resolution. I have worked in demanding corporate environments where I handled multichannel inquiries, supported users through onboarding processes, and helped improve the overall customer journey.

I specialize in Level 2/3 support, complex incident management, log analysis, and root-cause diagnosis. I am comfortable documenting issues in CRM systems, escalating technical cases to development teams, and ensuring that communication between departments remains clear and efficient.

My background also includes back-office administration, database updates, and internal process coordination. I have contributed to reducing response times and improving team productivity by staying organized, proactive, and detail-oriented.

I am bilingual in Spanish and English, and I use that strength to provide empathetic, precise, and fluid support across email, phone, and chat. I am especially focused on creating positive experiences that build trust, retention, and customer satisfaction.

In addition to support operations, I have experience in commercial follow-up calls and customer success activities, achieving strong conversion results through personalized communication. I am known for staying calm under pressure and maintaining high standards of service.

I have also trained in full stack development and UX/UI design, which gives me a broader understanding of digital products and technical workflows. This combination helps me bridge the gap between users, support teams, and technical departments.