Project Manager and Account Management Professional

I manage account-related operations, renewals, and business expansion activities for HPE services customers. I maintain Salesforce updates and dispositions while ensuring timely renewal and conversion ownership.

I build and maintain strong one-to-one relationships with partners and customers as a point of contact for HPE Services. I independently manage renewals and engage IB representatives when needed for escalations and related activities.

I established and maintained the portfolio and project management environment based on policies, standards, the customer engagement roadmap, and global methods. I managed customer project delivery and client relationships.

I provided reliable financial forecasts to management, identified new opportunities within current projects, and coordinated internal and external resources. I managed project teams of fewer than seven people.

I managed new business and renewal quote readiness, contract and renewal amendments, order bookings, product pricing, and custom requirements. I controlled end-to-end SAP TS contracts and administrative processes from bid through engagement closure.

I led the IBV project with a team of up to 14 people, maintaining control of channel counts, quotes, activations, and billing. I distributed cases to the IBV team and provided continuity and ongoing training to coworkers.

I provided customer service support while applying effective problem-solving, decision-making, time-management, and task-prioritization skills. I approached customer issues logically and rationally to support timely resolution.

I worked in a fast-paced environment across different departments to meet business needs. I maintained an action-oriented, self-disciplined, organized, and detail-oriented approach to assigned work.

Bachelor's degree in Business Administration.