I am a bilingual Customer Success and Administrative Professional with over 4 years of experience in administrative support, client-facing roles, customer service, and event coordination. I have developed strong skills in supplier management, project organization, and campaign development, allowing me to plan, execute, and oversee multiple tasks efficiently. I am recognized for being proactive, detail-oriented, and creative, with excellent communication skills and a strong focus on delivering positive customer experiences.
Driven by my passion for service, I started my own business to further strengthen client satisfaction through initiative and creativity. Throughout my career, I have successfully coordinated event logistics, managed client and supplier relationships, and provided timely support to improve customer retention and satisfaction. I am adept at multitasking, deadline management, and working under pressure in fast-paced environments.
My professional experience includes roles as an Event Coordinator and Supplier Manager, Marketing and Events Assistant, and Management Assistant. I have consistently demonstrated my ability to support onboarding, prepare reports, and streamline workflows while maintaining confidentiality and accuracy in documentation.
As the founder and owner of Crafty Lab, I have built and managed a small business focused on customer success, handling orders, resolving inquiries, and managing suppliers and social media channels to ensure smooth operations and brand visibility. I utilize organizational tools and CRM practices to track client preferences and interactions, strengthening retention and loyalty.
I hold a Bachelor Degree in Business Sciences with a Minor in Marketing from Universidad de Especialidades Espíritu Santo (UEES), where I completed relevant coursework in CRM, business writing, project management, organizational behavior, marketing principles, and event planning and coordination. I am fluent in English and Spanish and proficient in Microsoft Office Suite, Canva, and CRM systems.
Delivered proactive customer support by coordinating event logistics and addressing client needs, ensuring smooth execution. Acted as a key point of contact for clients, providing timely assistance and solutions to improve satisfaction and retention. Built and maintained strong client and supplier relationships, fostering trust and long-term partnerships. Assisted in preparing tailored proposals, aligning services with customer goals.
Supported onboarding and communication with participants, guiding them throughout the event process. Responded to inquiries and provided clear information, improving client engagement and experience. Coordinated follow-ups that boosted attendance and strengthened customer loyalty. Prepared reports and feedback analysis to monitor satisfaction and outcomes.
Managed calendars, travel, and meetings to optimize executive productivity. Drafted and reviewed reports and documents with accuracy and attention to detail. Provided cross-departmental support to streamline workflows and information management. Managed confidential documentation.
Built and managed a small business fully focused on customer success, from onboarding new clients to personalized after-sales support. Delivered exceptional customer service by handling orders, resolving inquiries, and offering tailored solutions. Strengthened retention and loyalty through consistent communication and high-quality service delivery. Managed suppliers, inventory, and social media channels to ensure smooth operations and brand visibility. Tracked client preferences and interactions using organizational tools and basic CRM practices.
Bachelor Degree in Business Sciences with Minor in Marketing
Relevant Coursework: Customer Relationship Management (CRM), Business Writing and Professional Communication, Project Management Essentials, Organizational Behavior, Marketing Principles, Event Planning and Coordination
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