Business Owner
About Me
I am an experienced Accounts Manager with a demonstrated history of working in ecommerce, retail, publishing, and advertising industries. Over the years, I have developed strong skills in Account Management, Online Store Management, Content Creation, Logistics & Supply Chain Management, Media Production, Marketing, Broadcast Television, and Video. My diverse background allows me to adapt quickly and efficiently to various business environments.
Currently, I am a Business Owner overseeing the daily operations of a food and beverage franchise kiosk. I lead a cross-functional team, managing recruitment, onboarding, training, and performance evaluation to ensure smooth business performance and excellent customer satisfaction. I am responsible for managing inventory processes, financial tasks such as payroll and budgeting, and implementing workflow improvements to enhance efficiency.
Previously, I worked as an Ecommerce Manager at IBS Integrated Branding Solutions in Australia, where I managed day-to-day ecommerce operations, maintained the company’s website and platforms, and collaborated with internal teams and external partners to improve user experience. I also provided responsive customer support to ensure high customer satisfaction.
I have held roles such as Account Executive Supervisor, Marketing & Operations Executive, and E-Commerce & Logistics Officer, where I gained experience in campaign planning, brand strategy, digital marketing, content creation, and logistics management. These roles have strengthened my ability to work collaboratively and maintain productive relationships with clients and teams.
My educational background includes a Bachelor of Mass Communication with a major in Broadcast Journalism and further studies in Motion Picture Production. I am passionate about combining my skills in marketing, operations, and media production to drive business growth and deliver exceptional results.
Skills
Project ManagementAccount ManagementTeam LeadershipDigital MarketingMarket ResearchCustomer SupportMarketingBudgetingVendor ManagementContent CreationSocial Media ManagementClient ManagementCopywritingRecruitmentShopifyWordPressPayrollSupply Chain ManagementOperations ManagementVideo ProductionAdvertisingBrand Strategy
Education
Bachelor of Mass Communication, Major in Broadcast Journalism
Motion Picture Production
Experience
Oversee daily operations of a food and beverage franchise kiosk, ensuring smooth business performance and customer satisfaction. Lead and manage a cross-functional team, handling recruitment, onboarding, training, and performance evaluation. Manage end-to-end inventory processes, including purchasing, stock monitoring, and supplier coordination. Handle financial responsibilities such as payroll, daily sales tracking, expense management, and budgeting. Implement workflow improvements to enhance efficiency and customer experience. Ensure compliance with franchise guidelines and initiate local marketing efforts.
Oversaw day-to-day ecommerce operations and business operations, ensuring smooth inventory management, timely agreement fulfillment, and high-quality customer support. Maintained and updated the company’s website and ecommerce platforms. Collaborated with internal teams and external partners to enhance platform performance and user experience. Delivered responsive customer support via email and LiveChat.
Served as Regional Team Lead, liaising between external clients and internal teams to ensure timely delivery of solutions. Managed campaign planning, brand strategising, forecasts, sales tracking, and reports on ecommerce platforms. Participated in team projects and maintained productive working relationships.
Designed and executed digital marketing campaigns including copywriting, visual asset design, and content creation. Crafted marketing, advertising, and website copy. Played a pivotal role in planning marketing initiatives.
Customized ecommerce platforms by creating product listings, optimizing landing pages, and integrating new vendors. Managed fulfillment activities including Shopify, online sales, logistics, supply chain, and customer support. Collaborated with vendors, logistics partners, and shipping providers.
Acted as key contact between promotions, marketing, international accounts, logistics, and online store. Managed digital accounts, social media posts, and content updates. Responsible for marketing tasks including promotions and campaign coordination.
Assisted in creating cohesive looks for magazine fashion stories aligned with brand identity. Produced, styled, and authored fashion editorials and product stories.
Coordinated and led completion of TV commercial projects including project management. Managed over twenty clients, generating bids, storyboards, and delivering full-service post-production support.