Customer Service Representative | Customer Care Specialist

I am a customer-focused professional with over 10 years of experience working in high-volume call center environments. Throughout my career, I have consistently exceeded key performance indicators such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and Quality Assurance (QA). I pride myself on delivering fast, empathetic, and solution-focused support to customers.

I am skilled at de-escalating complex situations and maintaining accuracy across various CRM systems, including Salesforce and Zendesk. My ability to multitask and manage time effectively allows me to handle high volumes of calls, chats, and emails while ensuring positive customer experiences.

Recently, I worked remotely as a Customer Service Representative at Teleperformance, where I handled diverse customer interactions and documented them accurately. Additionally, I provide customer care and administrative support for a private household, coordinating scheduling and managing records with strong attention to detail.

Previously, I worked at UPS as a Customer Service Representative, where I handled inbound calls and resolved customer concerns while maintaining accurate CRM documentation. I am proficient in Microsoft Office and Google Workspace, which supports my administrative and operational tasks.

I am pursuing a Bachelor of Science in Healthcare Administration and have already completed an Associate of Science in the same field. I am eager to continue leveraging my customer service expertise and technical skills to contribute positively to any team I join.