Experienced professional for Multilingual Customer Service
- Location
- Italy
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 30 Apr 2026
- Field / Industry
- Customer Success
About Me
I am Alessandro Franchina, an experienced professional and native Italian speaker with a strong command of English and a 30-year background in Retail, IT Customer Service, Public Administration, Business Advising, and Travel Hospitality. I am responsible, naturally driven, and excel in communicating with clients, colleagues, and management. I am hardworking, organized, and a team player who also works well independently.
Throughout my career, I have gained experience leading and coordinating teams, greeting customers at welcome desks, processing inquiries, and resolving problems across multiple communication channels. I thrive in fast-paced environments, consistently delivering excellent service with a friendly and professional approach.
Currently, I manage two holiday apartments in Palermo, where I have developed hospitality skills by catering to diverse international clients and organizing customized travel services. I also work as a freelance business consultant, supporting entrepreneurs with business plans and corporate development.
My customer service experience includes roles in international travel insurance, SME customer management for Microsoft Office 365, and Italian customer service for a global French company. I have also worked as an Italian tutor, providing language lessons online and in person.
I hold a Master's Degree in Political Sciences - Law and a Bachelor's Degree in Law. I am certified in Teaching Italian for Adults as a Second Language (CLTA) and have a passion for reading, traveling, cooking, wines, cycling, theatre, and cinema. I am immediately available to relocate and hold a full European Category B driving license.
Skills
Communication SkillsProblem SolvingSalesforceTime ManagementOrganizational SkillsTechnical SupportCustomer SupportBudgetingSAPRecruitmentCustomer RetentionStock Management
Education
Master's Degree in Political Sciences - Law
Bachelor's Degree in Law
Diploma in Agriculture techniques
Experience
Provided first line assistance for commercial info and technical setup for the Italian market using SAP, ICommerce Agent, Salesforce. Handled calls and emails following internal procedures.
Own and manage 2 holiday apartments in Palermo. Developed hospitality skills, organized accommodation and additional services like private airport transfers, customized tours, and social events.
Provided business plan support for new entrepreneurs and corporate development consultancy.
Provided Italian language tuition to adults onsite and online via Skype and Zoom.
Managed SME customers for the Italian market focusing on retention, care, and subscription optimization using Office tools and internal CRM. Achieved personal KPI targets.
Provided service to Italian customers for Columbus Direct Italy, handling complex enquiries and achieving customer satisfaction targets with first contact resolution.
Assisted elderly Italian expats in Sussex with pension, benefits, bereavement claims, and administrative procedures related to living in the UK.
Managed and coordinated clinic operations specialized in Alzheimer's treatments. Responsible for recruitment, budgeting, company development, and administration supervision.
Front office coordinator and customer service assistant. Supported new business startups with information on grants and business plan writing. Managed statistical reports and mailing lists. Hosted seminars as guest speaker.
Handled inbound customer service and back office support for small business customers including commercial contracts and legal assistance.
Managed customer inquiries, payments, and stock replacement with a friendly approach and strong communication skills.