I am a Production Engineer and MSc candidate at PUC-Rio specializing in Engineering Operations & Business. My professional journey spans customer success, business development, sales, and operations, where I combine analytical rigor with a people-first approach. I am equally comfortable building data models, closing leads, or turning frustrated clients into loyal advocates. My experience includes healthcare consulting, hospitality startups, and direct sales, all in environments that demand ownership, adaptability, and results.
I pride myself on being customer-centric, focusing on building trust, managing expectations, and delivering consistent value from the first touch to long-term retention. My analytical mindset drives me to work with data, KPIs, and process improvements, aiming to fix root causes rather than symptoms. I am multilingual and global-ready, fluent in English, with intermediate proficiency in Spanish and French, and native in Portuguese, enabling me to engage clients and teammates across diverse markets.
During my internship at Gesto Instituto, I served as the primary analytical contact for multiple healthcare clients, identifying billing anomalies and creating executive-ready reports that influenced contract renegotiations. I developed financial optimization proposals with direct P&L impact and applied health analytics to support strategic decision-making. This work became the core of my undergraduate thesis, reflecting deep client collaboration and tangible business impact.
My operations experience includes managing client experiences and driving team engagement at Catete Apartments, where I improved workflows, enhanced service reliability, and strengthened team culture. I am proficient in tools like Slack and Notion for coordination and task management. Additionally, I have sales experience as a freelance representative, where I successfully prospected and qualified leads through multichannel approaches, consistently meeting targets.
My education combines engineering rigor with business strategy, focusing on operations management, process design, and organizational decision-making. My current research explores operational efficiency and process optimization in complex organizations, applicable to SaaS, healthcare, and service industries. I am committed to continuous learning and applying structured, data-backed approaches to create and sustain value in every role I undertake.
