I am a Customer Success and Operations leader with over 10 years of experience driving client retention, scaling onboarding programs, and leading cross-functional initiatives across SaaS, sales enablement, and consulting environments. I have a proven track record of building and developing high-performing teams, designing scalable processes, and delivering measurable outcomes that accelerate growth and elevate the customer experience. I am known for translating customer insights into strategic action, fostering lasting partnerships, and leading with a people-first approach that inspires teams and exceeds business objectives.
Currently, I serve as a Senior Customer Success Specialist at TeamSnap, where I manage a portfolio of over 50 accounts. I deliver tailored guidance, hands-on training, and proactive issue resolution to drive client success. I focus on scaling product adoption, building lasting relationships, and leading initiatives that elevate the customer experience. I also mentor junior team members to accelerate ramp time and strengthen overall team performance.
Previously, I worked as a Global Senior Solutions Consultant at Fluxym, delivering cloud-based contract and procurement solutions for global stakeholders. I managed global sales and partner channels across LATAM, Europe, and Asia, generating multimillion-dollar revenue and improving sales closure rates through strategic client alignment. I have also held roles as a Microsoft D365 HCM Functional Consultant and Senior Implementation Consultant, leading end-to-end SaaS implementations and delivering tailored configurations and training.
I am passionate about leveraging SaaS innovations to transform customer experiences and thrive on navigating complex customer challenges to arrive at impactful resolutions. Building strong customer relationships with a focus on success and delivering value is at the core of my professional philosophy.
I hold multiple certifications including Certified Customer Success Specialist, Customer Success Strategic Management, and Microsoft Dynamics 365 for Talent. I am fluent in English and Spanish, with beginner proficiency in Italian. I am committed to continuous learning and professional development to stay at the forefront of customer success and technology trends.
