I am a strategic fulfillment analyst with over 6 years of experience specializing in claims analysis, healthcare compliance, and financial services. Throughout my career, I have developed a strong ability to process complex cases, generate actionable instructions, and ensure strict adherence to regulatory requirements. My expertise lies in managing investigative workflows and maintaining transparency in high-stakes environments.
I am proficient in leveraging project management methodologies to streamline data-oriented processes, which has enabled me to improve operational efficiency and accuracy. My experience includes handling sensitive patient and financial data with utmost confidentiality and compliance with HIPAA, PHI, and other regulatory standards.
In my current role as a Patient Service Representative at Optum, I support patient registration and scheduling while maintaining near-perfect data accuracy. I utilize specialized healthcare software such as Epic Hyperspace and Epic Cheers to manage patient communication and appointment adherence effectively.
Previously, as a Claims Analyst at UnitedHealthcare, I managed complex claim investigations and ensured reimbursement compliance while minimizing regulatory risks. I am skilled at prioritizing risk-based claims and exercising independent analytical judgment.
Earlier in my career, I worked as a Financial Advisor at Bank of America, where I maintained compliance with FINRA and SEC regulations, conducted financial assessments, and supported client onboarding using Salesforce CRM. I am committed to continuous professional development, holding certifications in Business Analysis & Process Management, Data Analysis, and Microsoft Office Specialist.
