I am a versatile and results-oriented professional with extensive experience across IT systems engineering, medical support, transportation, and election operations. I excel at troubleshooting complex technical issues, providing exceptional customer service, managing large-scale projects, and leading teams in high-pressure environments. My career has allowed me to quickly adapt and succeed across diverse industries, from server administration to election management.
Throughout my professional journey, I have developed strong skills in IT systems engineering and network administration, cybersecurity, systems support, and troubleshooting. I have also gained valuable experience in election operations and poll management, project management, team leadership, technical training, and customer service. My ability to manage data and analyze information has supported my success in various roles.
In my recent roles, I have instructed over 300 poll worker training classes, managed multiple Vote Centers, and led election teams to ensure smooth and secure election processes. I have also served as a CPR First Aid Instructor, creating positive learning environments and maintaining up-to-date certifications.
My technical background includes managing large server infrastructures, leading server migration projects, administering security policies, and supporting disaster recovery efforts. I have worked with VMware, SQL, SharePoint, and Active Directory, providing support to thousands of users and ensuring system reliability.
Additionally, I have volunteered and contributed to community safety as a Medical Reservist and coordinated local events such as the Baltimore Bike Party. I am committed to maintaining high standards of safety, compliance, and operational excellence in all my endeavors.
I am passionate about continuous learning and applying my diverse skill set to contribute effectively in dynamic and challenging environments. I am confident that my broad experience and leadership capabilities make me a valuable asset to any organization.
Instructed over 300 poll worker training classes for approximately 3,000 community workers. Led large group training sessions, assessed student skills, and ensured proficiency in election procedures. Managed training facilities, including setup, breakdown, and classroom engagement. Answered hotlines and supported supervisors during Election Day operations.
Instruct individuals and groups in CPR techniques, ensuring proficiency through hands-on practice. Created a positive learning environment while adhering to the latest CPR guidelines and protocols. Maintained certifications and stayed informed about updates to CPR guidelines.
Managed day-to-day operations of 5 different Vote Centers across Clark County, ensuring smooth workflow and election integrity. Supervised workers and oversaw voting equipment setup, breakdown, and troubleshooting. Handled timekeeping, communication with the local election board, and resolved Vote Center issues.
Oversaw the orderly election process, including setup, voter assistance, and equipment operation. Managed the Ballot Marking Device and Scanning Unit, ensuring efficient use and troubleshooting. Maintained election integrity, completed necessary paperwork, and communicated with local boards of elections.
Delivered exceptional customer service by transporting passengers safely and reliably. Managed ride requests via the Lyft app, following traffic laws and maintaining vehicle cleanliness.
Provided technical support for over 400 users and managed systems including File/Print Servers, SQL, and SharePoint. Led a major physical-to-virtual server migration project, reducing costs and improving system performance. Provided system backups, recovery strategies, and troubleshooting across various hardware platforms.
Administered a 10,000+ server infrastructure and managed VMware ESX server builds and patches. Coordinated with teams to implement best practices for new software and database management. Managed data center optimization, ensuring reliability and capacity for critical IT systems.
Administered Active Directory user accounts, security policies, and troubleshooting for 50+ remote sites. Provided technical support and resolved complex issues for 20,000+ users across multiple platforms.
Administered VMware GSX and Citrix environments, maintaining server configurations and backups. Supported disaster recovery and backup procedures for Windows SQL databases.
Provided technical support for radiology systems, ensuring smooth operations and resolving connectivity issues. Monitored server performance and provided user support for medical imaging systems.
Ensured COVID-19 safety protocols were followed in a mobile vaccination site, monitoring patient safety and compliance.
Coordinated ride routes, tested equipment, and provided volunteer support to ensure successful events. Acted as First Aide to injuries on the bike ride.
Aviation Science
Adult & Pediatric CPR First Aid Instructor Certification
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