I am a customer-focused professional with extensive experience in high-volume call center environments, sales, and team leadership. Throughout my career, I have developed strong skills in handling inbound inquiries, resolving customer concerns, and de-escalating complex situations while maintaining high customer satisfaction metrics. I pride myself on my ability to multitask effectively, communicate clearly, and adapt quickly in fast-paced and remote work environments.
My professional journey has allowed me to work in various roles, including veterinary assistance, training, licensed agent positions, and sales development. Each role has strengthened my ability to collaborate with teams, provide excellent client service, and manage multiple responsibilities simultaneously. I am comfortable working under pressure and always strive to deliver positive outcomes for both customers and employers.
In my current role as a Kennel/Veterinary Assistant, I maintain organization and inventory in a busy medical environment, assist with surgery preparation, and support client interactions with professionalism and calmness. Previously, I trained new employees to meet service standards and contributed to quality assurance efforts that enhanced customer experiences.
My experience in sales development has honed my skills in lead qualification, appointment scheduling, and CRM management. I have consistently met or exceeded performance metrics in both inbound and outbound sales roles, demonstrating my ability to generate new business opportunities and maintain accurate customer records.
As a Director at Scentsy, I led and mentored a large team, ranking in the top 1% of the company for sales performance and leadership. This role enhanced my coaching abilities and deepened my understanding of customer engagement and sales techniques.
I hold a Bachelor of Arts degree in Social Studies from the School of Urban Missions. I am eager to leverage my diverse skill set and experience to contribute effectively to a dynamic customer support or sales team, preferably in a remote capacity.
Maintain organization and inventory of clinic supplies in a fast-paced medical environment. Assist team with surgery preparation and patient care for dogs and cats. Support client interactions, providing calm and professional service during high-stress situations.
Trained new employees on service standards, efficiency, and customer expectations. Performed quality checks and provided feedback to ensure consistent service delivery. Contributed to positive client experiences through attention to detail and team collaboration.
Managed high-volume inbound calls assisting members with auto insurance policies, billing, and account inquiries. Resolved customer concerns and de-escalated complex situations while maintaining positive customer experiences. Consistently met performance metrics including call quality, adherence, and customer satisfaction scores. Utilized internal systems and communication tools to document interactions and support team knowledge sharing.
Managed high-volume inbound and outbound calls, engaging prospective customers and identifying sales opportunities. Qualified leads through discovery conversations and scheduled appointments for the sales team. Maintained accurate records of customer interactions and pipeline activity using CRM tools. Collaborated with team members to meet daily and monthly outreach and conversion goals.
Conducted outbound prospecting through calls, emails, and follow-ups to generate new business opportunities. Responded to inbound inquiries, providing product information and guiding prospects through next steps. Tracked and updated lead activity, ensuring data accuracy and timely follow-up in CRM systems. Consistently met or exceeded performance metrics in a fast-paced, remote work environment.
Led and mentored a team of 50+ representatives, providing coaching, performance support, and ongoing development. Ranked in the top 1% of the company based on sales performance and leadership results. Managed high-volume customer interactions, order processing, and issue resolution. Conducted training sessions and supported team growth in customer engagement and sales techniques.
Bachelor of Arts in Social Studies
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