With over 15 years of experience in the technology sector, I bridge the gap between complex engineering and strategic business operations. My career has evolved from developing robust web systems to leading operations as a COO, always with a focus on one goal: Scalable Efficiency.
Currently, as the COO at Ventux LLC, I direct and oversee company operations, focusing on scalability and process automation through GoHighLevel integrations. I lead cross-functional teams to ensure operational alignment with client business goals and have implemented strategies that maintain high retention rates and reduce implementation times.
Previously, I served as an Implementation Specialist at Ventux LLC, where I was responsible for the technical architecture and end-to-end setup of client ecosystems. I executed full CRM setups, designed automation and reporting systems, and acted as the primary technical contact during onboarding.
Before that, I worked as a Customer Support Representative at Noctorial, supporting users through advanced troubleshooting and CRM systems, enhancing user satisfaction and facilitating communication between customers and development teams.
I also have experience as a Data Analyst for 3D AI at Remotasks, where I specialized in data preparation and analysis for AI model training, including advanced image segmentation and lidar data processing to improve pedestrian detection models.
My educational background includes a degree in Ingeniería en Computación from Universidad Valle del Momboy in Venezuela. I have also earned multiple certifications in trading, Scrum, web development, and agile methodologies.
I am skilled in technical troubleshooting, customer retention, CRM, automation, agile methodologies, programming, and various tools and technologies including C++, PhpMyAdmin, CSS, HTML5, Bootstrap, Git, and GitHub. I am passionate about driving operational excellence and leveraging technology to create scalable business solutions.
