Cloud Support Engineer

I am a Cloud Support Engineer with strong expertise in Azure Networking and extensive experience troubleshooting complex enterprise environments across cloud infrastructure, virtualization, and operating systems. I am skilled in diagnosing multi-layer issues involving network connectivity, virtual machines, storage systems, and hybrid environments. I have a proven ability to analyze logs, packet traces, and performance metrics to resolve critical incidents affecting service availability and data operations. My work focuses strongly on infrastructure reliability, data integrity, and service continuity in production environments. Throughout my career, I have led troubleshooting of complex Azure Networking scenarios including VNet connectivity, VPN Gateway issues, DNS resolution failures, and hybrid network configurations. I have also supported Azure Storage Accounts, resolving performance bottlenecks and access/connectivity issues affecting data operations. Additionally, I have experience mentoring junior engineers and contributing to internal knowledge bases and troubleshooting documentation. I am committed to maintaining high SLA compliance in mission-critical production environments and collaborating with engineering teams to escalate platform-level defects and improve service reliability.