I am a results-driven professional with experience in both Customer Service and Human Resources, bringing a strong understanding of people management, communication, and problem-solving. I have a proven ability to handle customer interactions with professionalism while supporting HR functions such as recruitment, onboarding, and employee relations. I am skilled in maintaining high service standards, resolving conflicts efficiently, and fostering positive relationships with both customers and employees. I am known for my strong organizational abilities, attention to detail, and the ability to work in fast-paced environments while maintaining accuracy and confidentiality. Throughout my career, I have gained valuable experience in various roles including dispatcher, quality assurance, customer service, HR training, and HR assistance. I am passionate about helping teams improve through feedback, evaluations, and performance tracking. I am committed to continuous learning and development to enhance my skills and contribute effectively to any organization I work with.
Receiving and processing requests, Assigning jobs to staff, Monitoring schedules and tracking progress in real time, Communicating updates, delays, or changes, Solving issues quickly, Keeping records of activities and ensuring everything stays organized
Monitoring and evaluating customer interactions to ensure service standards are consistently met, Crushing season for agents, Daily and weekly reports, Help teams improve through feedback, evaluations, and performance tracking
Serving customers with the project and products, Solving problems with delay in delivery, Manage the team with products and pricing, Responsible for inbound and outbound calls taking care of the customers and their orders
Serving customers with the project and products, Solving problems with delay in delivery, Manage the team with products and pricing, Responsible for inbound and outbound calls taking care of the customers and their orders
Training employees and giving them full orientation about the company they work in, Interviewing potential employees
Interviewing applicants about their experience, education and skills, Hiring qualified candidates, Planning and coordinating the workforce to best use employees talents and skills, Coordinating and supervising the work of specialists and staff, Resolving issues between management and employees
Consulting with employees to identify needs and preferred qualifications, Contacting references and perform background checks, Processing paperwork, Conducting new employee orientations, Informing applications about job details such as benefits and conditions
Filing and paperwork, Checking employees attendance and performance
Taking orders from customers, Answering questions about menu items, food sensitivities, and food substitutions, Serving food & beverages, Processing customers payments, Resolving complaints
Diploma in Hotel & Restaurant Management
Customer Service, Hospitality industry, Food & Beverages, Healthy life style, Life skills, Management Skills, HACCP, Reservation For the Customer
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