I am a customer-focused and multilingual professional with strong experience in after-sales support, customer communication, and account management in international environments. I am used to working independently in remote and cross-cultural teams, maintaining a calm, professional, and solution-oriented approach. I am fluent in English and German, with a strong commitment to delivering a smooth, high-quality customer experience.
Currently, I work as a Customer Service & Export Operations Specialist since 2024, where I manage customer enquiries, account updates, and after-sales requests efficiently. Previously, I worked as a Sales Assistant & Social Media Content Creator at CH Labs from June 2023 to December 2023, where I also developed skills in social media content creation and customer engagement.
My experience includes being the main point of contact for international customers across European markets, resolving issues promptly to ensure high customer satisfaction, and improving after-sales procedures to increase operational efficiency. I have maintained accurate customer records using CRM and ERP systems such as Sage X3 and Adhoc.
I have also gained valuable experience in teaching and supporting German-speaking clients and students, enhancing my communication skills through translation, education, and public-facing activities. I am proficient in Microsoft Office Suite, CMS tools, and have intermediate skills in Photoshop, Canva, and FlexClip for video editing and social media content.
I am passionate about providing excellent customer support and continuously improving processes to enhance customer experience and operational performance.
Manage customer enquiries, account updates, and after-sales requests via email and internal systems. Resolve issues efficiently, ensuring timely follow-up and high customer satisfaction. Maintain accurate customer records using CRM and ERP systems. Collaborate with internal teams to escalate and resolve complex customer issues.
Created and improved after-sales procedures, increasing operational efficiency and response quality. Managed customer enquiries and supported social media content creation.
Customer-facing roles in international and multilingual environments. Experience in teaching and supporting German-speaking clients and students. Strong communication skills developed through translation, education, and public-facing activities.
Master's degree in Lingua e Cultura Italiane per Stranieri
Bachelor's degree in Interpretation & Translation
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