I am a customer-focused professional with over 15 years of experience in client services, technical support, and customer acquisition. Throughout my career, I have developed proven expertise in remote communication, problem-solving, and relationship management. I am proficient with AI tools including ChatGPT, Claude, Perplexity, automation platforms, CRM tools, and the Microsoft Office Suite, which I use to enhance productivity, customer engagement, and service quality.
Currently, I am expanding my technical expertise through an AI prompt engineering certification and coursework toward a degree in AI Engineering. I am seeking a Remote Customer Service Representative role to leverage my extensive customer support experience alongside my modern AI technology skills. My background includes hands-on experience with AI-powered research tools and process automation, enabling me to deliver efficient and high-quality remote service.
My professional experience spans roles such as Termite Inspector, Termite Technician, and Client Services Manager, where I have consistently maintained high customer satisfaction ratings and built strong client relationships. I am adept at using CRM systems, mobile apps, and digital tools to document findings and communicate results effectively.
I have a strong foundation in problem-solving, communication, sales, consultative selling, documentation, training, multitasking, and time management. These skills, combined with my technical proficiency, allow me to resolve issues promptly and provide excellent customer support.
I hold certifications including AI Prompt Engineering and licenses in pesticide application and pest control in Georgia. I am committed to continuous learning and professional growth, currently pursuing an Associate of Applied Science in AI Software Engineering with a focus on AI systems, automation, and applied machine learning.
I am confident that my blend of customer service expertise and AI technology knowledge makes me an ideal candidate for remote customer service roles, where I can contribute to improved response times, accuracy, and overall customer satisfaction.
