Internal Audit Analyst (Process & Internal Control Focus) Enel Colombia
Analyzed contractor penalty and fine management processes, identifying control gaps, process delays, and documentation issues. Evaluated Backoffice energy and gas billing workflows, detecting operational inefficiencies and standardization opportunities. Documented AS-IS process flows and developed risk and control matrices to improve operational visibility. Monitored and analyzed KPIs related to contract compliance and process performance. Assessed HSEQ incident and event management processes, identifying improvement opportunities in reporting and closure timelines. Supported the audit of the regulated energy procurement process through public tenders, reviewing process stages, controls, and associated risks. Assisted in the investigation and documentation of internal complaints, strengthening traceability and control mechanisms. Prepared executive reports including findings, root cause analysis, and actionable improvement plans. Collaborated with cross-functional teams to validate findings and support process enhancements.