Customer service and sales professional with experience in client relations, communication, and remote support. Recently worked as a Family Advisor for an assisted reproduction and family consulting company, supporting international clients through personalized guidance and sensitive processes. Bilingual, empathetic, and skilled in customer support, sales, and social media management.
Supervised and coordinated teachers from 1st to 3rd grade, managed communication with students and families in a bilingual environment, provided administrative support, and helped with daily school operations.
Provided bilingual customer support, handled client inquiries and issue resolution, and performed cross-selling to promote additional services and improve customer satisfaction while meeting performance goals.
Managed customer service and sales operations for both B2C and B2B clients, advised customers on mobile and internet services, handled issue resolution, and promoted products through cross-selling and personalized support.
Provided personalized guidance to families seeking assisted reproduction options, listening with empathy to their medical and personal situations and helping them identify the most suitable program for their needs. Applied knowledge of international legal frameworks related to assisted reproduction to offer reassurance, clarity, and informed support throughout the decision-making process.
High School Diploma in Humanities and Social Sciences
Bilingual Call Center Technical Degree
Higher Degree in Marketing and Advertising
Still studying
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