I am a dedicated Compliance Officer with extensive experience working remotely to ensure that advertising campaigns comply with all applicable laws and industry regulations. I have a keen eye for detail, which helps me effectively identify and address malicious content and alerts. My role involves thorough examination and verification of client accounts to maintain high standards of compliance.
In addition to my compliance work, I have a strong background in customer experience, having managed customer tickets and complaints efficiently in a remote setting. I am skilled at providing timely solutions, handling refunds and exchanges, and ensuring customer satisfaction through clear communication and follow-up.
My experience also includes teaching English at a public high school, where I developed lesson plans, graded assignments, and monitored student progress. This role enhanced my communication skills and ability to manage multiple tasks effectively.
I am proficient in various tools such as Amo CRM, Jira, Zendesk, Grafana, and Confluence, which support my problem-solving abilities and multitasking skills. I am committed to continuous learning and applying my knowledge to improve processes and outcomes.
Living in Tbilisi, Georgia, I am open to remote opportunities that allow me to leverage my compliance, customer service, and teaching experience. I am passionate about maintaining ethical standards and contributing positively to organizational goals.
- Manually reviewing Ad campaigns to guarantee compliance with all applicable laws and industry rules.
-Dealing with alerts warnings in case of malicious content has been detected.
-Examining and verifying the accounts of clients.
- Working on adding additional information and articles to the database.
- Managing customers' tickets in Helpdesk in a timely manner.
-Handling complaints, providing appropriate solutions and following up to ensure resolution.
- Assisting with replacement of orders, refunds, or exchanges.
-Reporting any problems or malfunctions to the team lead regarding the company's app and website, the accuracy of the data displayed there, promotional email campaigns, etc.
- Canceling or upgrading accounts. Following communication procedures, guidelines, and policies.
- Research and create lesson plans for the defined curriculum.
- Prepare, carry out, and grade assignments, tests, and projects.
- Give pupils reading assignments in literature.
- Set homework on a regular basis to help students perform better.
-Analyze and create reports on students' progress.
Bachelor of Linguistics
English language, French language
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