Supply Chain Manager

I am a dedicated student at Lublin University of Technology, currently pursuing a Bachelor's Degree in Mechatronics. I have gained valuable experience providing real-time customer support via live chat, responding to inquiries promptly and professionally. I am skilled at maintaining accurate customer records, adhering to company guidelines, and escalating complex issues when necessary. I am comfortable working independently in a remote environment, managing multiple conversations simultaneously while consistently meeting quality standards.

In my current role as a Call Center Representative at To_Live_Full since April 2024, I manage outbound calls and coordinate communication within supply chain operations to ensure efficient customer and partner support. My responsibilities include placing orders, communicating with suppliers, handling customer complaints, and translating from Polish to Ukrainian for the company.

I am proficient in translating both technical and general content, with strong attention to detail and accuracy in language use. My verbal and written communication skills are excellent, complemented by strong time management and organizational abilities. I possess strong interpersonal skills that enable effective communication and collaboration across cultures.

Additionally, I have high proficiency in spreadsheet software and am familiar with various tools such as Canva, Excel, CICS, Blender, and data analytics. I am committed to continuous learning and development, aiming to leverage my skills in customer support and translation to contribute effectively to my team and organization.

I am fluent in Ukrainian and Russian at a native or near-native level, and I have advanced proficiency in English and Polish. I am eager to apply my multilingual skills and technical knowledge in a dynamic work environment.