Customer Service Representative
- Location
- United States
- Desired Salary
- 16 - USD/hourly
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Customer Success
About Me
I am a high-energy and detail-oriented customer service representative with additional experience in retail, inventory, and food service. I have a strong commitment to providing excellent professional and interpersonal communication, ensuring customer satisfaction in every interaction. Throughout my career, I have developed the ability to multitask efficiently, handling multiple phone lines and computer programs simultaneously.
My experience includes working as a Monitoring Station Operator where I coordinated emergency services and managed service requests with precision and care. I am comfortable working independently as well as collaboratively with colleagues to maintain high-quality service standards. I have also served as a liaison between customers, technicians, and internal support teams to ensure timely resolution of issues.
Previously, I worked at a call center where I handled inbound calls and chats, assisting customers with online order issues and troubleshooting website navigation problems. I took accountability for escalated calls and helped train new agents, demonstrating my leadership and mentoring abilities.
I am proficient in general computer skills, including the Windows Suite and Microsoft Teams, and have a typing speed of 35 WPM. Additionally, I hold a food handler’s card and have experience in inventory management and bookkeeping. I am punctual, accountable, and always eager to learn and grow within my career.
I am currently seeking new career opportunities within the Tucson area where I can apply my skills and continue to develop professionally. I am confident that my background and dedication make me a valuable asset to any team.
Skills
Problem SolvingCustomer ServiceTime ManagementTechnical SupportCustomer SupportQuality AssuranceSchedulingData EntryBookkeepingTyping
Education
High School Diploma
Experience
Initiated and received calls from subscribers and coordinated emergency services, such as police, fire, and medical aid in a high-speed environment. Worked independently on service tickets as well as in collaboration with colleagues as needed. Verified alarm signals and service requests from previous shifts to ensure quality of call handling on oversight shifts. Served as liaison with customer technicians and internal support to verify and receive updates on outstanding service requests. Followed up and escalated requests as needed. Assisted with scheduling and tracking technician progress, initiation and termination of subscriber services. Transcribed notes from all reporting structures. Deescalated subscriber calls and provided transfer to management as needed.
Received inbound calls and chats regarding issues with online orders and assisted in replacing lost orders. Navigated multiple systems to ensure the best resolution was reached for the customer. Assisted in troubleshooting website issues and clarified proper site navigation and self-service utilization. Assisted in training room lessons and displayed proper system utilization, call flow, and proper call etiquette. Assisted new agents transitioning to production floor. Contacted product dealers to verify that required assistance was being provided to customers by dealers and manufacturers when required. Contacted dealers, manufacturers, and delivery companies to request resolutions for customers when orders of large volumes were not received or were received in poor condition. Received escalated calls and took accountability for errors on the side of delivery and/or fulfilment of orders.