I am an IT Support Specialist with over 4 years of experience providing Tier 1 and Tier 2 helpdesk support, network infrastructure management, and end-user technical assistance in international maritime environments. My expertise lies in Aruba HPE networking technologies including switches, wireless access points, and ClearPass NAC, as well as L2/L3 troubleshooting, DHCP/DNS management, VLAN configuration, Wi-Fi administration, and remote desktop support. I have a proven track record of managing IT ticketing systems, performing hardware and software troubleshooting, and maintaining SLA compliance in demanding 24/7 high-availability settings.
Throughout my career, I have supported a diverse user base of officers and crew members onboard multiple cruise ships, ensuring operational IT continuity without vendor escalation. I am skilled in configuring and maintaining network devices, reducing downtime, and managing IT asset inventories while ensuring licensing compliance. I have also coordinated with shore-side IT teams across multiple time zones to support system migrations and infrastructure upgrades, demonstrating strong remote collaboration and communication skills.
I am fluent in English, Spanish, Italian, and Portuguese, which enables me to effectively communicate with multinational teams and crew members from over 30 nationalities. I am open to fully remote international roles and relocation opportunities, eager to bring my technical expertise and proactive problem-solving approach to new challenges.
In addition to my professional experience, I am actively engaged in personal projects such as developing an automated trading bot using Python and AWS EC2, showcasing my skills in cloud infrastructure, process automation, and API integration. I continuously seek to enhance my knowledge through certifications and technical training, including Google IT Support and Aruba HPE networking courses.
I am passionate about leveraging my technical skills and hands-on experience to deliver reliable IT support and network solutions that improve operational efficiency and user satisfaction in complex environments.
